Shift Lead at Kraken-Bryant Street – Washington, District of Columbia

About Kraken-Bryant Street

Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.

About the role

Kraken Kourts & Skates is actively seeking an energetic Shift Lead/Floor Manager to join our crew!
The ideal candidate is able to work efficiently in high-pressure environments remaining attentive to the needs of guests and crew members. They utilize their knowledge of current alcohol laws to promote a safe and compliant space for crew and guests; working alongside their crew to ensure guest service issues or questions are swiftly and effectively addressed; They are both professional and personable, and they lead by example, consistently delivering exceptional service and creating an environment where crew and guests feel welcome, safe, and acknowledged.

What you'll do

• Maintain a neat, organized front-of-house environment
• Assist with opening/closing tasks and side work
• Ensure safety and food & beverage quality standards are met
• Manage online ticketing platforms for internal data tracking and an elevated guest experience
• Manage rental counters and efficiently administer rentals for guests
• Keep guests happy and handle complaints appropriately
• Build a rapport with our crew, guests, and vendors
• Maintain a positive image of the Kraken brand at all times
• Collaborate with our partners when they promote their products in our units
• Ensure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
• Lead the crew on shift with an All Hands In approach.
• Attend huddles to gain knowledge and understanding of our various events and initiatives
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit

Qualifications

• Current ABCA certification, or the ability to obtain prior to start date
• Relevant service or hospitality experience
• Ability to work safely and efficiently
• Ability to speak to groups
• Experience working with Point of Sale (POS) and reservation systems
• Flexible availability
• Commitment to and alignment with the company's core values
• Ability to operate point-of-sales systems
• Ability to effectively communicate with crew, guests, and vendors
• Ability to take and place food and beverage orders accurately
• Ability to stand and/or walk for prolonged periods of time
• Ability to lift and carry up to 25 pounds for short periods of time