Medical Assistant at Lincoln Behavioral Services – Redford, Michigan

The medical assistant provides routine medical procedures and assists the physician/nurse practitioner/psychiatrist with routine preparation for various procedures and exams for mentally ill consumers and their families. This position collaborates with the physician, nurse practitioner, psychiatrist, primary therapist, case manager and allied team members.

Essential Duties and Responsibilities include, but may not be limited to the following:

1. Assists in day-to-day activities to create efficient, effective patient experience.

1. Reports to work on time as scheduled and at the location assigned.
2. Completes all required trainings within established timeframes.
3. Completes all other duties as assigned and meets quality expectations.
4. Obtain patient vital signs.
5. Medication reconciliation and updating health history.
6. Reports necessary information to physician/nurse practitioner and other staff to allow for the development of client treatment goals and objectives when medical intervention is indicated.
7. Rooming patients.
8. Referrals for specialists.
9. Telephone follow-up for non-emergent testing results.
10. Setting up examination equipment, i.e., well-woman exam.

Provides routine medical procedures/testing.

1. Schedule appointments.
2. Administer pulmonary functioning testing (PFT); spirometry.
3. Administer EKG testing.
4. Vaccine & injectable medication administration.
5. Administer other testing as trained, indicated and appropriate.

Documents activities in electronic medical record.

1. Makes chart notes of pertinent information obtained during visit.
2. May provide primary care coordination for treatment planning.
3. Completes all required documentation within established timeframes.
4. Records and charts any injectables.
5. Observes clients for side effects of medications, and reports concerns to staff physician/nurse practitioner.
6. Follow-up with patients regarding test results & messages.

Responsible for staying current in the field and up-to-date on LBS policies.

COMPETENCIES

Strategic Thinking-Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant:

• Gathering data/input
• Formulating strategies

The Medical Assistant utilizes relevant data (history, vital signs) to identify member needs and determine appropriate notification to primary care provider. Utilizes safe and effective strategies to ensure quality, error-free injection administration and clinical testing (A1c, blood glucose, etc.

Decision-Making- Effectively structures and facilitates decision-making processes; makes decisions effectively and responsibly to improve organizational health and impact:

• Gathering and interpreting data
• Identifying and mitigating risk related to decision-making
• Executing decisions

The Medical Assistant reviews data and input from others prior to decision-making. Considers potential risk/benefit to agency, program, team members and consumers. Consults with primary care provider and supervisor prior to executing changes. Makes sound coordinated decisions and implements necessary and ongoing changes to improve primary care efficiency and consumer/family satisfaction.

Organization & Systems Knowledge- Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge.

• Understands the context
• Applying knowledge

The Medical Assistant develops a robust understanding of the CMH landscape and population (intent, purpose –treatment of severe mental illness SMI, chronicity of physical and mental health conditions) and its impact relative to (Federal and State) funding and MDHHS provider rules. Develops strategies to strengthen value-focused service delivery.

Communication-Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:

• Communication approach
• Inquiry and listening
• Collaboration

The Medical Assistant demonstrates excellence in communication skills with individuals, their families and colleagues through non-judgmental inquiry, respect, empathic and active listening and reflection. The Medical Assistant collaborates with colleagues and external entities utilizing clear and concise communication and professionalism.

Cultural Humility-Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:

• Awareness
• Advancing diversity and inclusion

The Medical Assistant values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality service delivery.

Values and Prioritizes Inclusivity- Consistently sees, learns and takes strategic action with consideration of diverse perspectives. Demonstrates self-awareness and behaviors to work with stakeholders (of various identities and levels of power) respectfully and effectively. Values diverse perspectives and seeks to learn from others.

• Building and advancing diversity and inclusion.

The Medical Assistant actively fosters equity and inclusivity with all members and colleagues. Maintains open-mindedness and considers Connection and Employee Engagement as a workplace essential.

Ownership and Quality of Work- Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:

• Taking ownership
• Quality of work product

The Medical Assistant sufficiently manages workday and delivers quality and value based treatment.

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE – Medical Assistant from a certified school/college/program is required. Ability to effectively treat consumers with mental illness using time limited treatment modalities, and quality care services. Preferred 2 years experience in working with the mentally ill population.

LANGUAGE SKILLS - Excellent communication skills, both verbal and written. Ability to establish professional working relationships with all staff. Appropriately articulates the view of the agency when networking in the community.

CREDENTIALING, LICENSURE. Certified as Medical Assistant in the State of Michigan.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.