Member Services Representative - SW Michigan/Northern Indiana at Michigan Milk Producers Assoc – Middlebury, Indiana

The Michigan Milk Producers Association (MMPA) – established in 1916 – is a dairy farmer-owned and operated milk marketing cooperative and dairy processor. As the 10th largest dairy cooperative in the U.S., MMPA serves dairy farmers throughout Michigan, Wisconsin, Ohio, and Indiana, employing approximately 625 people in four states. In addition to a cheese plant in Indiana called the Middlebury Cheese Company, and a dairy product plant in Ohio called Superior Dairy, MMPA operates two SQF Level 3 dairy ingredient plants in Michigan. Products made at MMPA’s plants include fluid milk, cheese, ultra-filtered milk, ice cream, butter, nonfat dry milk, cream, and condensed skim milk.

Why you’ll love working here:

• Competitive Salary: We offer a competitive salary to attract the best talent.
• Health & Wellness Benefits: Comprehensive medical coverage through Blue Cross Blue Shield, including mental health services to support your well-being.
• Disability Insurance: Protection for you in case of illness or injury.
• Paid Time Off: Enjoy a generous PTO package to maintain work-life balance.
• Retirement Benefits: Secure your future with 401k contributions from us.
• Growth Opportunities: We are committed to your personal and professional development.
• Employee Appreciation: We regularly host events to show our appreciation for your hard work and dedication.
• Wellness Initiatives: Participate in wellness programs designed to help you stay healthy and engaged.
• Employee Feedback: Your voice matters, and we offer forums for your suggestions and input.

Key Responsibilities

• Provide animal care guidelines and conduct on-farm audits to ensure the integrity of the animal care program at each assigned farm to support milk quality and environmental goals
• Coach members in methods to reduce environmental footprint and drive sustainability efforts
• Implement equipment evaluation program at member farms to support milk quality and operational efficiency
• Provide value-added service to members including resolving quality issues, addressing non-compliance, and assisting with implementation of improvements to drive each member farm’s success
• Secure new member farms by educating farmers about the benefits offered by MMPA
• Maintain positive relationships with haulers and customers through route and hauler audits
• Encourage participation in educational opportunities for members
• Recommend products and services to meet each member’s unique needs based on thorough knowledge of all MMPA member products and services
• Manage member records and other related data in a timely manner
• Frequent travel within assigned territory (approximately >80% of the time)

Education & experience

• Bachelor’s Degree in Biological Sciences or related field
• Agricultural or related experience
• Ability to work independently
• Excellent verbal communication and/or interpersonal skills
• Strong problem solving and consultative skills
• Proven track record in working with a team to address regional issues
• Excellent practical learning skills
• Expected to reside in the assigned territory
• Proficient in Outlook and Microsoft Office suite: Word, Excel, and PowerPoint

Ready to join our team, Apply today!! We look forward to hearing from you!

We are a drug-free facility, and maintaining a safe, healthy, and productive work environment is a top priority. As part of our commitment to your well-being, all applicants will undergo a drug screening as part of the hiring process.

MMPA is an equal-opportunity employer and values diversity in our workforce.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

Please Note: We are not accepting unsolicited resumes or inquiries from third-party recruiters at this time. Thank you for your understanding.