Donor Lounge Attendant at Milwaukee Repertory Theater, Inc. – Milwaukee, Wisconsin

POSITION SUMMARY

The Donor Lounge Attendant (DLA) will act as a host for the Lubar Lounge during Milwaukee Rep performances. This role’s main duty is providing top-notch service and hospitality to Milwaukee Rep major donors who visit the donor lounge. The DLA will report to the Associate Director of Stewardship.

Major Duties and Responsibilities Include:

• Serve as the host in the donor lounge during Milwaukee Rep performances from November-June.
• Welcome and check-in guests using nightly guest lists and donor records by running reports and viewing records in donor database Tessitura.
• Provide a warm, helpful presence throughout the evening, including during intermission and post-show.
• Communicate with bar staff to ensure seamless operations.
• Confirm guest eligibility for lounge access and handle sensitive information with discretion.
• Coordinate ADA access and other needs with Front of House staff as needed.
• Provide professional and high-quality hospitality.
• Demonstrate a high level of engagement and familiarity with major donors.
• Assist with the execution of donor stewardship tasks.
• Other jobs and duties as assigned.
• This position may need to communicate with employees across all functions, including front of house staff and ushers.
• Develop an understanding of Milwaukee Rep’s mission and stay up to date on current events in the organization.

SCHEDULE

This is a part-time, seasonal position. The typical work hours for this position will include evenings/nights and weekends, depending on the runtimes of shows. Hours of the position are non-negotiable, applicants must be able to work evenings, weekends, and some holidays.

REQUIREMENTS OF THE POSITION:

• Excellent interpersonal communication skills.
• Be able to problem solve and think on your feet.
• Strong strategic and critical thinking skills.
• Ability to adapt quickly and resolve conflict independently.
• Highly organized with strong attention to detail.
• Ability to pass a background check in accordance with state and/or federal laws.
• Previous experience in customer service, hospitality, events, or front-of-house roles preferred.
• Familiarity with donor/member/guest service protocols preferred.
• A love/appreciation for the performing arts preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk, and stand in place for periods of an hour or more. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus