Strategy & Accounts Coordinator in Highland Park, Illinois at Alteas Health

About Alteas Health:

Alteas Health is a rapidly growing, innovative dynamic company looking for a compassionate, resilient, self-starting, skilled provider who thrives in a fast-paced, ever-changing environment to join our clinical team. Focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships; Alteas Health is a proven leader in providing sub-specialty care to an underserved population throughout Illinois, Indiana, Kansas, Michigan, Missouri, Ohio and Wisconsin.

Under the direction of the VP of Strategic Growth & Development, the Strategy & Accounts Coordinator manages successful relationships with key clients, and assists with access, privileging, and provider relations. Working closely with Operations Teams to drive sustainable and effective client, provider, and patient care strategies.

Alteas Health is dedicated to contributing to the success of our T.E.A.M by providing:

• Competitive Salary
• Travel Allowance as needed
• Licensure & Certification Reimbursement
• Continuing Education
• 401k
• Comprehensive Insurance Offerings (waiting period may apply)
• Medical (50$ employer paid); PPO, HMO, HDPPO
• Dental
• Vision
• Employer Paid Life
• FSA/HSA
• Short Term Disability
• Long Term Disability
• Accident Coverage
• Critical Illness
• Hospital Indemnity

Key Responsibilities:

• Serve as the primary point of contact for senior care community clients, addressing their needs, resolving concerns promptly, and identifying opportunities to expand services and enhance client satisfaction.
• Maintain strong relationships with healthcare providers and clients, aligning services with organizational goals to foster long-term partnerships and drive revenue growth.
• Obtain and maintain administrative access to facility EMR systems to ensure seamless integration of services and efficient coordination with care teams.
• Facilitate patient consents, ensuring proper documentation and adherence to clinical and legal requirements, while educating clients on the value of compliance and workflow optimization.
• Attend Quality Assurance and Performance Improvement (QAPI) meetings, representing the organization, identifying service expansion opportunities, and contributing actionable insights to improve care delivery and operational performance.
• Collect and analyze client feedback, researching customer needs to proactively identify growth opportunities, upsell services, and improve overall client engagement.
• Track and follow up on client inquiries and referrals, ensuring seamless communication and maximizing conversion opportunities.
• Submit regular reports to facilities, maintaining clear, professional communication to ensure transparency, accountability, and a strong partnership that fosters continued business.
• Act as a liaison between providers and clients, addressing concerns, promoting solutions, and identifying sales opportunities that align with client objectives and needs.
• Maintain accurate and timely records in Pipedrive, tracking client interactions, sales pipeline progress, provider engagement, service expansion efforts, and other key metrics essential to account growth and retention.
• Provide trustworthy feedback, solutions, and after-sales support, strengthening long-term relationships and ensuring clients maximize the value of our services.
• Ensure adherence to healthcare regulations and standards, safeguarding the confidentiality of client and organizational information while maintaining a professional and consultative approach.

• 2 years of sales and business development experience
• 2 years of account management experience
• 2 years of healthcare experience
• LPN or RN Licensure (preferred)
• Proficiency in MS Office and CRM software
• Experience in a Senior Care Community Settings
• Must be willing to travel by plane or car
• Excellent verbal, interpersonal, and written communication skills
• Ability to work independently
• Team player with the ability to work in a fast-paced environment