What is the role of a Validation Specialist - Customer Team at Prima?

The Validation Specialist - Customer Team position at Prima is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Validation Specialist - Customer Team job located?

London, Kentucky, 40741, United States

What type of employment is offered for this Validation Specialist - Customer Team role?

Full-time or part-time position

What is the expected salary for this Validation Specialist - Customer Team job?

Compensation will be discussed during the hiring process.

How can I apply for the Validation Specialist - Customer Team position at Prima?

You can apply directly through the application link provided.

Validation Specialist - Customer Team at Prima | Jobs and Employment

Validation Specialist - Customer Team

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where weve quickly become the number one online motor insurance provider. In fact, were trusted by over 5 million drivers. And now were expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Validation Specialist to join our Customer Care team.

This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.

You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.

Excited to make an impact? Here are the details

What you'll do

Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems
Using tools to identify document fraud and flag cases when relevant
Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience
Record and track validation outcomes with precision and in compliance with procedures
Escalate potential fraud cases in line with agreed processes
Collaborate with Customer Care and Underwriting to ensure compliance and service consistency
Spot trends and highlight opportunities for automation or process improvements
Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)
Support colleagues by resolving validation related queries to provide comprehensive responses to customers

What we're looking for

Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential)
Strong attention to detail with an ability to spot discrepancies quickly and accurately
Good working knowledge of document handling and validation processes
Confidence using digital tools and platforms to manage workload effectively
Clear written and verbal communication skills
Ability to work independently while collaborating with the wider team
Experience in a fraud or compliance setting desirable

Why you’ll love it here:

We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.

Work Your Way: Enjoy hybrid working, with a mix of home and office days.

Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.

Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.

Think youre a match? Apply now.

At Prima, we celebrate uniqueness. If you dont meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.

Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Lets build the future of insurance, together.

Validation Specialist - Customer Team at Prima – London, Kentucky

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