On-Site Industrial Material Representative at AH Group – Des Moines, Iowa

Job Description:

At AH Group, we are seeking a highly motivated and organized On-site Industrial Account Representative to serve as the face of our company at key customer locations. In this role, you'll be the direct link between our clients and our internal operations—managing repair requests, processing industrial parts, and ensuring seamless communication every step of the way.

The On-Site Industrial Account Representative will be responsible for managing the inventory and logistics of industrial machine spare parts at the customer site. This role involves daily interaction with customers and suppliers to ensure the timely gathering, recording, and shipping of parts. The candidate will be trained to use ERP software for tracking all parts and transactions.

Key Responsibilities:

• Gathering Parts: Collect industrial machine spare parts from designated areas within the manufacturing facility. This includes identifying and retrieving parts that have failed.
• Data Entry: Accurately enter part data into the ERP system for tracking purposes. Training on the ERP software will be provided.
• Shipping and Receiving: Coordinate the shipping and receiving of parts to and from suppliers. This involves some physical labor in handling parts.
• Customer Interaction: Work closely with customers to understand their needs and ensure all transactions are completed efficiently. Exceptional communication skills are required to interact with customers and suppliers effectively.

Qualifications:

• Exceptional communication skills, both written and verbal.
• Ability to communicate effectively via phone, email, and in person.
• Strong organizational skills and attention to detail.
• Ability to perform physical labor involved in gathering and shipping parts.
• Experience with ERP software is a plus, but training will be provided.

Brief Statement of Work (SOW):

• Gather industrial machine spare parts that have failed.
• Enter part data in ERP system for tracking.
• Contact suppliers/vendors.
• Ship parts.
• Customer Relationship Building

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Shift: Day shift

Work Location: In person