Move Coordinator at The Hilldrup Companies – Stafford, Virginia

JOB SUMMARY:

Hilldrup has an immediate need for exceptional, service and results-oriented moving industry professionals who possess exceptional written and verbal communications skills and who have a strong desire to ensure that each Hilldrup customer has the best moving experience ever.

The ideal candidates are driven to exceed customer’s expectations and take pride in effectively preparing customers for residential moves and for effectively problem-solving all unforeseen circumstances. The selected incumbents will thrive in a face-paced work environment and be committed to minimizing customer concerns/stress as customers embark on what is commonly known as one of the most stress-filled events in an individual’s life. Finally, the incumbents will serve Hilldrup customers while consistently demonstrating Hilldrup’s cultural values and our desire to be the best moving services company, period.

DUTIES/RESPONSIBILITIES:

• Coordinates moves (50-60 per month) in a cost-effective manner and within prescribed organizational guidelines including:
• Making initial contact with each customer to introduce Hilldrup’s relocation management program and to review pre-move survey process.
• Schedule virtual surveys
• Tracking and reviewing customer move information from origin agent and/or destination agent.
• Completing customer registration and developing/communicating move estimates and pricing information to customers; to include Client Services and accounts
• Establishing and developing move plan with customer input.
• Assisting with quality and claims related concerns/issues.
• Partners with Client Services to ensure customer expectations are met/exceeded.
• Provides regular, consistent and effective communication to customers regarding all aspects of the customer’s household goods move (pre- and post-move).
• s enhancement/improvement opportunities.
• EPartners with move operations team, sales executives and surveyors to ensure all facets are effectively and efficiently managed.
• Accurately inputs and updates all customer move-related information/data in various portals.
• Provides regular feedback regarding process effectively communicates and partners external move partners and organizational leaders on overarching move initiatives.
• Performs other duties as assigned.

VALUES/COMPETENCIES

Empowered Accountability:

• You are Hilldrup to the customer.
• When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.

Uncompromised Integrity:

• We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.

Unwavering Commitment:

• We are committed to our customers, each other and our Hilldrup values with steadfast resolve.

Fearless Communication:

• Let your voice be heard and listen!

Infectious Positivity:

• People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.

Purposeful Agility:

• Flexibility is the key in developing long-term business success. But we do it with purposeful planning.

• Exceptional customer service orientation.
• Excellent critical thinking and problem-solving skills.
• Ability to effectively develop and maintain strong working relationships with and internal stakeholders/partners and customers.
• Ability to multi-task and to effectively manage changing priorities.
• Ability to work autonomously and as a member of a team.
• Excellent organizational abilities and strong attention to detail.
• Exceptional written and verbal communication skills.
• Adept with use of technology.
• Commitment to highest ethical practices.

• Exceptional customer service orientation.
• Excellent critical thinking and problem-solving skills.
• Ability to effectively develop and maintain strong working relationships with and internal stakeholders/partners and customers.
• Ability to multi-task and to effectively manage changing priorities.
• Ability to work autonomously and as a member of a team.
• Excellent organizational abilities and strong attention to detail.
• Exceptional written and verbal communication skills.
• Adept with use of technology.
• Commitment to highest ethical practices.

Primary Work Location:

Works in an office environment.

Physical Demands:

Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Why Hilldrup?

• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Be part of a company with a legacy of excellence in the moving and logistics industry.

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.