FULL TIME SERVICE ADVISOR in Gilberts, Arizona at San Tan Auto Partners LLC

The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction.

Essential Functions:

• Retain a high level of customer satisfaction at or above Group Average

• Maintain a high level of Service Metrics Measurements

• Follow the Written Service Drive Process for both Quick Lane and Service Departments

• Control expenses including Rental Vehicles and policy adjustments

• Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management

• Develop accounting skills for the Service department

• Learn to use the DMS (Dealership Computer System)

• Understand the Ford Warranty Process

• Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts

• Continue all training and certification classes

• Maintain a good relationship with all departments

• Endorse a high level of professionalism

Education Required:

• High School Diploma or equivalent

Practical Experience:

• 1 year of experience in the field is required