Regional Operations Manager at Palmer Bus Financial Management Inc – North Mankato, Minnesota

Job Purpose

The Regional Operations Manager is responsible for planning, directing, and coordinating the activities of our company's regional sites/locations.

Duties and Responsibilities

Our growing company is hiring for a Regional Operations Manager. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for Regional Operations Manager:

• Actively assist in any company wide strategy for the benefit of the business.
• Manage any incentive schemes as they relate to your region, with your employees.
• Provide guidance and identify support requirements that enable you to manage your region effectively.
• Ensure technical assistance is provided to your employees where required.
• Ensure all employees act and behave in a courteous / professional manner at all times.
• Take ownership of any concerns, priority or otherwise, that directly affect the operation of our business in your area.
• Train new Site Managers in each site/location.
• Analyze financial data and effectively utilize information to drive regional operational improvements to obtain the desired financial results.
• Perform routine site audits to manage efficient repair, maintenance, inspection, security and operation of all areas.
• Ensure proper guidelines and procedures are followed and escalate major hazards which present safety issues to Leadership Staff.
• Maintain a good and professional working relationship with Site Managers, Mechanics, Office staff and School officials.
• Track overtime, attendance, and PTO and keep teammates up-to-date on policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes and goals.
• Know, understand, follow, and implement safety and security policies and procedures.
• All other tasks or duties as assigned or needed.

Qualifications for Regional Operations Manager:

• Proven track record of reducing operating expenses and identifying and implementing productivity improvements in operations.
• Experience in online Payroll systems is a plus (UKG, Kronos, Workforce Management)
• Embody and represent the Core Values of the company: Safety, Integrity, Dignity, Help, Community.
• The ability to work on multiple projects and solve complex operational and human resource challenges.
• Individuals in this position are expected to work beyond normal business hours and/or to fill open positions when necessary or as assigned.
• Confident and engaging and able to relate to people at all levels.
• Strong planning, decision making and leadership skills are essential.
• Recruits, hires and trains staff including managing, evaluating, coaching and disciplining
• Responsible for coordinating and directing the maintenance and repair of all company and client property and equipment including vehicles.
• Maintain and enhance a strong service-oriented environment focused on enhancing the customer experience through timely and quality delivery of students.
• Current and valid CDL with SB and P endorsements.

Knowledge, Skills and Abilities

Specific knowledge-based competencies required to satisfactorily perform the functions of the job include:

• Able to schedule and set priorities for work to be accomplished.
• Working knowledge of phones, computers and electronic data processing to include Google Drive and Internet experience.
• Written and verbal communication skills, and customer service skills are essential.
• Able to deal with problems and find solutions.
• Proficient reading, writing, grammar and mathematics skills.
• Able to develop and maintain effective working relationships.
• Able to interact / communicate successfully with personnel at all levels
• Able to work through demanding situations in a fast-paced environment.
• Self-starter with proven organizational, and problem-solving skills.
• Able to work in an organized manner while handling multiple tasks.
• Able to handle multiple tasks simultaneously.
• Able to exercise confidentiality, tact, diplomacy and independent judgment in performance of duties.

Physical Requirements

The usual and customary methods of performing the job's functions require the following physical demands:

• Usually work indoors. May occasionally repair buses on the road.
• Sometimes work with hazardous equipment, tools, situations, and conditions.
• Wear company issued uniform.
• Wear protective / safety gear as required.
• Lift and carry up to 50 lbs.