Benefits Navigator in Kalamazoo, Michigan at Integrated Services of Kalamazoo

Do you enjoy making a meaningful impact by helping people navigate the path to better health and stability? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Benefits Navigator and make a difference in our community and the lives of the individuals we serve. This is a hybrid position where you will split your work time between the office, community, and home.

What You Will Be Doing
As a Benefits Navigator, you will play a vital role in helping individuals access and maintain the benefits they need to support their health and well-being. You will create a welcoming, safe, and supportive environment for individuals receiving services while serving as the agency's expert on Michigan Medicaid programs, eligibility requirements, and enrollment processes.

You will be working closely with individuals, providers, and community partners, you will guide individuals through complex Medicaid systems, helping them understand their benefits, complete applications and renewals, resolve coverage issues, and connect to available resources. In addition to providing direct individual support, you will serve as a resource to clinical and administrative staff by offering guidance on Medicaid policies, procedures, and best practices.

What We Require
High school diploma or GED required with a minimum of three years’ experience with Medicaid benefits and eligibility

Experience working with individuals diagnosed with a Serious Mental Illness, Intellectual or Developmental Disability, Serious Emotional Disturbance, and/or Substance Use Disorder preferred

Ability to prioritize tasks and manage time in an effective and efficient manner

Must be detail oriented and possess excellent verbal and written communication skills

Advanced computer skills including word processing, spreadsheets, database management, and email

A valid Michigan driver's license and reliable transportation with the ability to travel within the service area as needed.

Why Work For ISK
Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 10 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program!

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!
Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you!

Physical Requirements/Working Conditions:
Physical Efforts – Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot.

Working Conditions – Office environment with noise from computers, copy machine, and telephones. Use of computer for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.