Front Desk Associate (FT/PT) - Fairfield by Marriott Christiansburg in Christiansburg, Virginia at Milestone Development LLC

Overview:
-- We are seeking motivated, dedicated, and enthusiastic Front Desk Associates to join our team at Fairfield Inn & Suites by Marriott Christiansburg. The ideal candidate will possess previous experience in the hospitality industry and exceptional customer service skills, ensuring that every guest receives exceptional service from the moment they arrive. Previous experience is not required and training is provided.
-- This role is pivotal in creating a welcoming atmosphere and maintaining efficient operations at the front desk. If you have customer service experience or thrive in fast-paced environments and excel in guest relations, we encourage you to apply.
-- Must be at least 18 years of age to apply.

Responsibilities:
-- Greet guests warmly upon arrival and provide them with information about the hotel and its amenities.
-- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
-- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
-- Maintain a clean and organized front desk area to enhance the guest experience.
-- Operate multi-line phone systems, responding promptly to calls and directing them as necessary.
-- Collaborate with other departments to ensure seamless guest services and satisfaction.
-- Assist with reservations, cancellations, and modifications while providing personalized service to guests.
-- Uphold high standards of phone etiquette when communicating with guests over the phone.

Qualifications:
-- Previous experience in a front desk role within a hotel or resort setting is preferred, but not required.
-- Strong customer service skills with a focus on guest relations and satisfaction.
-- Proficiency in hospitality management principles; knowledge of night audit processes is a plus.
-- Excellent phone etiquette and experience operating multi-line phone systems.
-- Ability to work flexible hours, including nights, weekends, and holidays as needed.
-- Strong organizational skills with attention to detail in managing guest accounts and requests.

We are dedicated to creating an environment where our employees can flourish both personally and professionally. Our commitment to your well-being is reflected in our supportive workplace culture.

Join our team as a Front Desk Associate, where your passion for hospitality will shine through every interaction!

Our benefits include:
-- Comprehensive health benefits to support your physical well-being available for Full-Time Positions after working required pre-qualification time
-- Opportunities for professional development and career advancement through Marriott's development programs
-- Employee discounts on accommodations and services within our network
-- A collaborative team environment that values your contributions

Benefits:
-- 401(k)
-- Dental insurance
-- Employee discount
-- Health insurance
-- Paid time off
-- Vision insurance

License/Certification:
-- Drivers License (Required)
-- Work Location: In person
-- Must be at least 18 years of age to apply