Systems Engineer II – Endpoint Management in Itasca, Illinois at Fellowes Brands

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

• Among America's Best Midsize Employers by Forbes in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2025)

We currently operate in-office Monday-Thursday, with an optional remote day on Friday.

This role is not eligible for employment-based visa sponsorship.

Role Summary

As the Systems Engineer II – Endpoint Management, you will help keep our technology environment secure, reliable and running effectively through hands-on management of endpoints and Microsoft 365 applications. You will bring technical expertise in Microsoft Intune, SCCM and related Microsoft technologies to support our users, strengthen security and improve systems performance.

Working closely with our Infrastructure and Cybersecurity teams, you will have the opportunity to define processes, influence solutions and expand your expertise across different areas of technology. This role offers meaningful ownership and opportunities to learn while helping shape how we support our global business.

In This Role, You Will…

• Manage endpoints: Administer Microsoft Intune, Autopilot and SCCM/MECM to build, maintain and deploy standardized Windows workstation configurations, applications and updates.
• Strengthen security: Manage patching, remediate operating system and application vulnerabilities, and maintain endpoint security baselines using Microsoft Defender for Endpoint and related tools.
• Support Microsoft technologies: Administer and troubleshoot Microsoft 365 services, including Teams, OneDrive and SharePoint, along with Microsoft Entra, Azure, Active Directory, Group Policy and DNS.
• Automate and improve: Use PowerShell and other automation technologies to streamline administration and deployment tasks. Establish and document standards, configurations and repeatable processes.
• Resolve technical issues: Troubleshoot failed patches, deployments and configuration issues; identify root causes; and implement lasting solutions. Provide tier 2 and tier 3 support in partnership with helpdesk and systems engineering colleagues.
• Collaborate across teams: Partner with Infrastructure, Cybersecurity, application teams, vendors and global site contacts to improve reliability, support technology adoption and contribute to disaster recovery planning and testing.
• Support ongoing operations: Participate in occasional after-hours work, generally one to two times per month, including planned weekend patching of approximately one to two hours per session. Additional support may be needed when issues arise.

What You Bring to the Team

• Approximately eight years of relevant systems engineering experience supporting Microsoft Windows Server and cloud technologies, with consideration given to an equivalent combination of education and experience.
• A bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering or a related field, or equivalent practical experience.
• Strong hands-on experience with Microsoft Intune, Office 365 and SCCM/MECM, including endpoint configuration, application deployment and patch management.
• Experience with Microsoft Defender for Endpoint, vulnerability remediation, Windows patching and server security hardening.
• Experience supporting a hybrid Microsoft 365 environment, including Microsoft Entra, Azure, Active Directory, Group Policy and DNS.
• Proficiency with PowerShell scripting and automation.
• Familiarity with AI tools and an understanding of security considerations related to their use.
• Strong troubleshooting, prioritization and documentation skills, with a continuous improvement mindset.
• Excellent communication and customer service skills, including the ability to work effectively with colleagues of varying technical backgrounds.
• Preferred experience with Microsoft Copilot, VMware, Hyper-V and CommVault are a plus

The hiring range for this position in Itasca, Illinois is $110,000 - $125,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills and experience, among other factors. An annual incentive may be provided as part of the compensation package, in addition to a full range of medical, financial and/or other benefits, dependent on the level and position offered. An overview of our benefits offering is available here: Fellowes Benefits Overview.

Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.