Sales Co-ordinator in Surrey, England at Geiger Bros

Under the general supervision of the Sales Support Manager, the Sales Coordinator is responsible for handling customer and prospect enquiries efficiently, providing key support to the Sales team. This role plays a vital part in helping the team achieve both individual and overall Sales Unit targets through excellent coordination and customer service.

Essential Functions

Duties include, but are not limited to the following:

• Taking customer/prospect request via phone, email or directly from an Account Manager
• Ensure quotes are completed both accurately and competitively clarifying details where necessary with customers and or internal sales colleagues
• Sourcing products for enquiries via industry tools, suppliers and colleagues as appropriate
• Liaising with suppliers and internal production to gain accurate information on customer enquiries
• Ordering samples, visuals and creating presentations for client requests
• Liaising with other members of the sales unit to assist where necessary with other client enquiries or unit tasks
• In conjunction with Account Manager following up customer/prospect quotes to gain orders or further information on quotes submitted
• In conjunction with Account Manager follow up anniversary orders and quotes when instructed to help
• Once order has been gained provide clear instructions to Production Co-ordinator and assist or action where necessary to ensure:
• Orders are converted in time with all the correct information
• Purchase orders and artwork are submitted to suppliers in a timely manner
• Supplier and customer queries during the order process are handled efficiently and on time
• All orders are progressed to ensure delivery dates and client expectations are met
• All necessary paperwork is electronically filed within the CRM job bag
• Ensure the CRM database is kept up to date with Customer and Prospect information as and when received or as directed by Account Manager
• If required liaise with Marketing and Design Team to provide extra support on customer enquiries such as visuals and artwork
• Once jobs are completed invoice the customer immediately and complete GP sheet and hand in to finance
• Assist the finance department with any customer or supplier invoice queries
• Answer customer complaints were able to do so or escalate for advice and or help
• Where possible attend Industry exhibitions and Supplier meetings to ensure a good knowledge of all new products and services is kept up to date
• Perform any other related duties as assigned.

Education and Experience

Minimum of 1 year’s Customer Service or Sales Office Administration experience, 6 month’s Sales Co-Ordinator experience within the industry or 1 year’s Production Co-Ordinator experience within Geiger UK/Firebrand.

PC proficiency, including experience with Microsoft Office.

Competencies/Skills

Perform a variety of duties in accordance with department policies and procedures. Unresolved problems and customer requests are referred to assigned Account Manager or Senior Account Director when Account Manager is not available.

• Ability to communicate effectively on the telephone and via email.
• Strong organizational skills, capable of handling multiple tasks simultaneously and maintaining detailed records.
• Effective communication skills for coordinating with internal departments.

Physical, Mental and Environmental Requirements

• Ability to concentrate for extended periods, paying close attention to detail.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• Working indoors in a typical office environment.
• Use of standard office equipment such as computers, phones and printers.
• Interactions with team members and possibly occasional interactions with customers in person, via phone or email.

Certification Requirement

N/A

Supervisor Responsibilities:

None