Medical Billing Supervisor in Charlotte, North Carolina at Carolina Digestive Health Associates PA

The Medical Billing Supervisor oversees daily billing operations and provides hands-on leadership to ensure the team’s work is completed accurately, efficiently, and on time. This working supervisor maintains an assigned billing workload while training, coaching, and developing staff. In partnership with the Finance Manager, the supervisor translates the practice’s billing priorities into daily direction for the team, supporting department performance and the practice’s financial goals.

Essential Duties and Responsibilities

Team Leadership

• Oversee daily workloads and ensure assigned tasks are completed accurately and on time.
• Provide training, supervision, and direct assistance with patient billing inquiries, payment collection and posting, prior authorizations, and resolution of assigned billing work queues.
• Provide ongoing guidance and support to strengthen staff skills and address questions.
• Keep the team informed of changes to billing procedures, payer requirements, and department priorities relevant to their work.

Revenue Cycle Management Support

• Partner with the Finance Manager to support daily billing operations and implement approved process improvements.
• Monitor and assist with billing work queues, ensuring assigned items are addressed accurately and promptly.
• Respond to patient billing calls, explain account balances, resolve billing questions, and collect patient payments.
• Assist staff with complex patient billing questions and escalated account concerns.
• Ensure patient payments and account activity are documented accurately and consistently.
• Review and refer eligible patient accounts to collections according to practice policies.
• Bring recurring billing issues, workflow delays, and unresolved concerns to the Finance Manager for guidance.

Payers and patients

• Provide responsive, professional service to patients by addressing insurance concerns, explaining billing information, and resolving account questions.
• Stay informed of Medicare, Medicaid, and commercial payer coverage and reimbursement changes that affect the team’s billing responsibilities.

Compliance and reporting

• Follow industry standards for infection control, patient confidentiality, and regulatory and accrediting requirements, including HIPAA, OSHA, and AAAHC
• Follow all safety policies and keep patient safety in focus in every interaction
• Support the CDHA mission through quality of care, teamwork, and workplace improvement
• Take part in performance improvement activities
• Perform other duties as assigned

Minimum Qualifications

• 5+ years of progressive experience in a healthcare billing role
• Working knowledge of Medicare, Medicaid, and commercial insurance billing and reimbursement
• Knowledge of or experience with GMED software
• Excellent communication and customer service skills
• Great attention to detail
• Proficiency with Microsoft Office
• Commitment to meeting regulatory requirements and acting promptly on required changes

Preferred Qualifications

• Gastroenterology, endoscopy, or ASC billing experience
• Prior lead or supervisory experience
• Certification such as CPC, CPB, or CRCR

Physical Demands and Work Environment

• Light lifting (20–25 pounds) in an office environment
• Standard office equipment; work is usually performed in an office setting
• Travel as required for the position

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Carolina Digestive Health Associates is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.