Community Liaison - Clinical in Las Cruces, New Mexico at Sierra Home Health and Hospice

Community Liaison - Clinical (RN/LPN)
Las Cruces, NM • Home Health / Hospice

About the Role

Sierra Health Care has been part of Las Cruces since 1982, and the relationships our team has built with local hospitals, physicians, and care facilities are a big part of why families trust us. As our Clinical Community Liaison, you’ll be the clinical voice of Sierra in the community. You’ll help referral partners understand what home health and hospice can do for their patients, and you’ll make sure those patients move into our care smoothly. If you’re a nurse who enjoys building relationships and wants to shape how patients access care, this role is for you.

Key Responsibilities

• Serve as a clinical resource for hospitals, physicians, skilled nursing facilities, assisted living communities, and other healthcare providers
• Review clinical documentation for referred patients to confirm appropriateness and eligibility for admission
• Work with clinical leadership to determine service level and ensure a smooth start of care
• Educate healthcare professionals, patients, and families about home health and hospice services and eligibility
• Build and maintain strong relationships with referral sources and community partners
• Partner with intake, admissions, and clinical teams for timely starts of care and accurate clinical handoffs
• Take part in outreach and educational initiatives that raise awareness of Sierra’s programs
• Share feedback with leadership on referral patterns, market trends, and opportunities to improve our services

Other Duties:

• Maintain accurate documentation and timely data entry in appropriate systems
• Communicate clearly with team members and community partners to support continuity of care
• Participate in departmental meetings, trainings, and process improvement efforts
• Maintain compliance with HIPAA and all company privacy and confidentiality standards
• Foster a respectful, collaborative, and organized work environment in the field
• Work independently with minimal daily oversight and demonstrate initiative in completing responsibilities
• Provide courteous, timely, and professional customer service to internal and external stakeholders
• Exhibit adaptability to changing responsibilities and flexibility in completing assignments
• Demonstrate consistent and effective use of organizational technology systems and tools required for the role, including communication, documentation, productivity, and data management platforms
• Adhere to all organizational policies, including job descriptions, mission, and the Employee Handbook
• Communicate and interact professionally and respectfully with others to support team goals
• Perform all other duties as assigned and as required to effectively discharge the responsibilities of the position and are in the best interests of the company

Work Environment

Primarily works in the field

Supervisor

Executive Director - Home Health & Hospice

Supervises

• None

Risk Level

Field-based; patient interaction with some injury risk

What We’re Looking For

• Current, unrestricted RN or LPN/LVN license in New Mexico
• BSN preferred
• At least three years of clinical experience in home health, hospice, or a related healthcare setting
• Experience in healthcare marketing, referral management, or business development is a plus
• Working knowledge of CMS Conditions of Participation, admission criteria, and interdisciplinary care processes
• Excellent communication skills and the ability to engage healthcare professionals with confidence
• Skill in reviewing clinical information and explaining care options clearly and accurately
• Proficiency with Microsoft Office, EMR systems, and CRM tools
• Valid driver’s license, reliable transportation, and proof of insurance

Why Join Us

Sierra Health Care is a nonprofit, so our focus is on our patients and our community. You’ll work alongside a team that values relationships and shows up for the families we serve. We offer medical, dental, and vision coverage, PTO, 401(k), and mileage reimbursement. In this role, you’ll help connect patients to care at the moment they need it most. If you’re a clinician who leads with trust and wants to make an impact beyond a single caseload, we’d be honored to meet you.