PATIENT ACCOUNT COUNSELOR/COLLECTION SPECIALIST in Gillette, Wyoming at Campbell County Health

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is the most comprehensive healthcare provider in the State of Wyoming. Certified as an Area Trauma Hospital, Campbell County Health includes Campbell County Memorial Hospital, an acute care, community hospital in Gillette; Campbell County Medical Group with nearly 20 clinics; The Legacy Living & Rehabilitation Center long-term care center and the Powder River Surgery Center. We are dedicated to excellence every day…

To be responsive to our employee’s needs we offer:

• Generous PTO accrual (increases with tenure)
• Paid sick leave days
• 403(b) with employer match
• Employee Assistance program
• Employee and Spouse Occupational Health Program
• Early Childhood Center, discounted on-site childcare
• And more! Click here to learn more about our full benefits package

JOB SUMMARY

The Patient Accounts Counselor–Collections manages the department's insurance authorizations, scheduling, and payment collections. This position is cross-trained as a Department Secretary.

ESSENTIAL FUNCTIONS

• Ensures superior ongoing patient satisfaction and customer service.
• Is proficient in Meditech registration MOSAIQ scheduling.
• Completes all chemotherapy (IV and oral) and immunotherapy insurance preauthorization.
• Financial clearance in coordination with PFS including financial counseling. Helps self-pay patients find payer sources etc.)
• Lead coordinator for all chemotherapy/immunotherapy treatments, scheduling, and coordination.
• Assist providers in letters for disability, jury duty etc. for patients as needed.
• Coordinates all VA insurance authorization for Medical Oncology and Radiation Oncology.
• Assists patients in providing information necessary for hospital assistance applications, Med Data information, etc.
• Gather all medical records for new patient consults and puts chart together.
• Maintains complete and accurate documentation in Meditech regarding financial status updates.
• Cross-trained as Department Secretary at front desk to assist with patient check in and registration.
• Maintains confidentiality of all personnel and patient care and relations information.
• Actively participates in Strategic Quality Management for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
• Must be free from governmental sanctions involving health care and/or financial practices.
• Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital policies and procedures.
• Other duties as assigned. This list is non-exhaustive.

JOB QUALIFICATIONS

• Education
  • High school graduate or GED
• Licensure
  • None
• Experience
  • Previous clerical or unit secretary experience preferred

Knowledge, Skills, and Abilities:

• The ability to maintain continuing education requirements and all certifications and licenses as required
• Demonstrated problem-solving skills and the ability to work independently and as a team member.
• Ability to establish and maintain effective working relationships.
• Positive communication skills with accuracy and compassion that is effective with individuals who have varying levels of comprehension.
• Math aptitude including ability to calculate.
• Ability to handle various projects simultaneously and efficiently with attention to accuracy, prioritization, and patient request in an environment with distractions and frequent interruptions.
• Analytical, reasoning, and interpretive skills with a high level of mental concentration and memory.
• Computer Knowledge including the ability to enter material into electronic record. Ability to operate fax, computer, and copy machine to perform the duties of the position.
• Legible handwriting.
• Able to comprehend medical terminology.