EVS Supervisor - Full Time - 3rd Shift in Northfield, Ohio at Northfield Park Racino

Primary Purpose:

The Environmental Services Supervisor is responsible for leading and supporting EVS staff to ensure high standards of cleanliness, safety, and guest satisfaction across all assigned areas.

Principal Duties & Responsibilities

• Responsible for supervisory duties for team of environmental Services (EVS) employees.
• Assist with scheduling, coaching, counseling, discipline and training of employees.
• Manage employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift.
• Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas.
• Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training.
• Prepare end of shift report and manage any property maintenance issues with facilities.
• Consistently offer professional, friendly and engaging service.
• Assist with other administrative and operational functions in collaboration with department leadership.

Required for All Jobs

• Performs other job-related duties as requested
• Proof of eligibility to work in the United States

Education

• High School Diploma or GED Required

Work Experience

• 1+ year of previous supervisor experience Required
• 6+ Months of prior EVS related experience Preferred

Additional Requirements

• Experience with general cleaning in a similar five-star/five-diamond resort environment. Preferred

Knowledge, Skills and Abilities

• Ability to effectively communicate in English, in both written and verbal forms.
• Ability to make sound decisions immediately without supervision.
• Ability to read and write proficiently to evaluate reports and correspondences.
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
• Ability to multi-task and work well in a fast paced, team-oriented environment.
• Basic knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to company standards.

Physical Requirements

• Balancing
• Bending
• Carrying __pounds
• Clear speech - simple
• Climbing
• Distant vision
• Flexibility - upper body
• Flexibility - lower body
• Hearing/Listening
• Kneeling
• Lifting
• Near vision
• Normal vision
• Pushing/Pulling
• Sitting
• Standing - 5 hours minimum
• Stooping
• Walking

Work Environment

While performing the duties of this job, the associate is required to work within the selected work environments.

• Communication
• Confined area
• Contacts
• Exposure to dust / dirt
• Exposure to fumes / odors
• Extreme cold
• Extreme heat
• Fast pace
• Hazardous conditions - Chemicals
• Indoors
• Noise levels
• Office conditions
• Smoke
• Wet/Humid

Mental Requirements

While performing the duties of this job, the associate is required to work within the selected mental requirements.

• Analytical
• Comprehension
• Crisis incidents
• Customer service
• Decision making
• Fatigue
• High pressure
• Judgment
• Long hours
• Math skills - basic
• Memorization
• Organization
• Perception
• Reading - simple
• Repetition
• Safety hazards
• Tight deadlines
• Writing - simple