Technical Service Manager - Pulp & Paper in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Service Manager - Pulp & Paper in Canada.

This role sits at the intersection of technical expertise, customer success, and commercial impact within the pulp and paper chemicals space. You will act as a trusted technical advisor to industrial customers, ensuring safe and optimal use of chlorate-based solutions in complex manufacturing environments. The position combines field engagement, data-driven analysis, and problem-solving to improve customer performance and satisfaction. Working remotely with frequent travel, you will partner closely with sales, operations, and product teams to deliver value-added solutions. The role is highly autonomous, requiring strong technical judgment and the ability to influence stakeholders at multiple levels. It offers the opportunity to directly shape customer outcomes while contributing to long-term business growth and innovation.

• Provide on-site technical support and conduct chlorate process audits to ensure safe, efficient, and compliant product usage while recommending best practices aligned with operational and business goals.
• Serve as the primary technical contact for customers, resolving product and process-related issues and ensuring high levels of satisfaction and trust.
• Lead customer engagement activities including trials, site visits, training sessions, and first deliveries, ensuring adherence to safety and Responsible Care standards.
• Analyze operational and performance data to identify trends, generate insights, and deliver clear, actionable recommendations to customers and internal stakeholders.
• Collaborate with sales, marketing, and technical teams to support existing accounts, identify growth opportunities, and execute customer-focused initiatives.
• Monitor industry benchmarks, cost drivers, and market dynamics to support strategic decision-making and value creation.
• Manage technical discussions related to off-spec materials and coordinate appropriate customer solutions in alignment with commercial and operational priorities.

• Bachelor’s degree in Chemistry, Chemical Engineering, or a related technical field.
• 5–10 years of experience in technical service, process engineering, or sales within the pulp and paper industry, with strong expertise in chlorate bleaching processes.
• Solid understanding of pulp and paper manufacturing operations, safety standards, and chemical applications in industrial environments.
• Strong analytical and problem-solving skills with the ability to translate data into practical recommendations.
• Experience managing customer relationships in technical or industrial B2B settings, with a strong commercial and customer-centric mindset.
• Excellent communication skills, with the ability to explain complex technical concepts clearly to diverse stakeholders.
• Ability to work independently, manage multiple priorities, and travel 25–40% as required.
• Collaborative mindset with experience working across cross-functional teams.

• Competitive base salary ranging from $120,000 to $130,000+ bonus and benefits, depending on experience and location
• Performance-based bonus and additional incentive opportunities
• Comprehensive benefits package including healthcare coverage and retirement support
• Remote work flexibility with travel-based field engagement
• Opportunities for professional growth, training, and career development
• Inclusive work environment with employee resource groups and diversity initiatives
• Strong emphasis on work-life balance and employee well-being
• Exposure to a global industrial environment with high-impact customer-facing work