Customer Account Support Agent in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Account Support Agent in United States.

This role sits at the center of customer and service operations, ensuring timely and accurate handling of inbound support requests across phone and digital channels. You will act as the first point of contact for customers and internal field service teams, helping coordinate service dispatching and scheduling activities. The position plays a key role in maintaining smooth service delivery by ensuring requests are correctly logged, routed, and followed through to resolution. You will work in a structured, process-driven environment where accuracy, responsiveness, and communication are essential. This opportunity is ideal for a customer-focused professional who thrives in fast-paced support operations. You will contribute directly to service efficiency and customer satisfaction across healthcare-related solutions. The role offers strong exposure to cross-functional coordination and operational workflows within a global support organization.

In this role, you will support daily service operations by managing inbound customer requests and ensuring effective coordination between customers and internal service teams. You will be responsible for maintaining accurate service records and supporting scheduling and dispatch activities to ensure timely field service delivery.

• Receive and manage incoming telephone and electronic support requests, ensuring proper routing to relevant teams or personnel
• Enter, update, and track service calls in dispatch and scheduling systems, ensuring accurate documentation and follow-up
• Coordinate with field service teams to ensure timely assignment and completion of service requests
• Serve as the first point of contact for customers regarding service scheduling and basic inquiries
• Maintain and update scheduling databases and service records with current and accurate information
• Provide basic product or service-related guidance where appropriate within defined support scope
• Ensure smooth communication flow between customers, dispatch teams, and service personnel

This role requires strong communication skills, customer service orientation, and the ability to operate in a structured, process-driven environment. You should be comfortable working with standard business tools and following defined procedures with accuracy and consistency.

• High school diploma or equivalent; 1–3 years of experience in customer service or call center environments preferred
• Strong verbal and written communication skills with a customer-first mindset
• Excellent organizational skills with attention to detail and reliability in task execution
• Ability to work independently with minimal supervision while following established procedures
• Proficiency with PC tools such as Microsoft Outlook, Word, Excel, and PowerPoint
• Familiarity with call routing or ACD phone systems is a plus
• Experience with CRM or service platforms (e.g., Salesforce or equivalent) preferred
• Ability to learn quickly and complete required training programs (LMS-based)

• Medical, dental, and vision insurance coverage
• 401(k) retirement savings plan
• Life insurance and disability coverage (short-term and long-term)
• Paid time off, sick leave, and holiday benefits
• Paid parking or public transportation support (where applicable)
• Opportunities for structured training and professional development
• Inclusive workplace culture focused on diversity and equal opportunity