Customer Success Implementation Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Implementation Manager based in the United States.

This role is responsible for leading the successful onboarding and implementation of new clients onto a complex, high-impact health benefits platform.
You will act as the central coordination point across sales, customer success, technical, and integration teams to ensure seamless client launches.
The position requires strong project management skills and the ability to navigate multiple stakeholders, timelines, and technical dependencies in a fast-paced environment.
You will oversee launch readiness, troubleshoot operational challenges, and ensure all requirements are met for on-time and successful deployments.
A key part of the role involves leading customer-facing interactions during implementation to build trust and ensure alignment across all parties.
You will also contribute to improving tools, systems, and processes to scale implementation operations efficiently.
This is a highly cross-functional role with direct impact on customer experience, adoption success, and long-term client satisfaction.

Lead and manage end-to-end customer implementation processes, ensuring smooth onboarding and successful client launches:

• Coordinate cross-functional handoffs between Sales, Customer Success, and implementation teams to ensure seamless onboarding transitions.
• Manage technical launch operations, ensuring systems, integrations, and configurations are ready for client deployment.
• Serve as the primary point of contact for all implementation-related communications, issues, and escalations.
• Lead customer-facing launch calls and coordinate timelines to ensure on-time delivery of solutions.
• Track launch readiness, manage dependencies, and drive accountability across internal teams.
• Collaborate with integration, data, and product teams to resolve technical issues and optimize workflows.
• Identify opportunities to improve implementation processes, tools, and documentation for scalability.
• Support the development of SOPs and standardized processes for future implementations.
• Contribute to bespoke solution design for complex client needs and evolving product offerings.

The ideal candidate has strong implementation or customer success experience in fast-paced, cross-functional environments, ideally within healthcare or benefits:

• 5+ years of experience in implementation, customer success, or operations roles in high-growth environments.
• Experience in employer-sponsored health benefits, healthcare, or related industries strongly preferred.
• Proven project management skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills, with the ability to build trust quickly with clients and internal stakeholders.
• Experience coordinating cross-functional teams and driving accountability toward deadlines.
• Strong problem-solving and analytical skills, with the ability to work through complex implementation challenges.
• Familiarity with tools such as Salesforce, Jira, or Asana is preferred.
• Ability to operate in a fast-paced, ambiguous environment with strong organizational discipline.
• Passion for improving healthcare access and client experience is highly valued.

• Competitive salary range: $106,000 – $146,000/year, with potential discretionary bonuses.
• Comprehensive healthcare coverage (medical, dental, vision, disability, and life insurance).
• Equity participation through restricted stock units (RSUs).
• Generous paid time off, including vacation, sick leave, and company holidays.
• Paid parental leave and family support benefits.
• 401(k) retirement plan with employer matching.
• Monthly tech allowance and additional wellness perks.
• Access to coaching, therapy, and mental health support services.
• Inclusive, mission-driven culture focused on wellbeing and impact.