DISPATCHER in Taunton, Massachusetts at Dennis K Burke Inc

Are you looking for a great opportunity at a growing Company!

Join our Dennis K. Burke Inc. team out of Taunton, MA in our fuel Dispatch Department - we have various shifts and schedules available Sunday thru Saturday!! Full time and part time, with some weekend availability preferred.....If you are computer savvy, able to multi-task, and have a good demeanor on the phones....then this may be your calling... apply and let us know your availability!!!

Job Summary:

Will perform a variety of assignments relating to scheduling a large fleet of fuel trucks and drivers. Includes Resolution of transportation and customer conflicts, orders, and balances of inventory and cost control. This is a high function position in a fast paced, frequently changing environment. This position requires continuous phone and computer work, ability to multi-task, and troubleshoot in a professional, calm manner.

Primary Duties and Responsibilities

• Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Receive or prepare work orders.
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones, computer or two-way radios.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Prepare daily work and run schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Arrange for necessary repairs to restore service and schedules.

Education and Skills Requirements

• High School Diploma, or equivalent
• 2+ years of prior dispatch experience preferred
• Fluent Knowledge of Microsoft Office, with familiarity of Access, or other similar database software
• Must be comfortable answering phones and troubleshooting
• Able to work independently, as well as work with the Team
• Ability to multi-task, prioritize and strong attention to detail are required

Physical Requirements

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.