Banquet Captain in Franklin, Tennessee at SOUTHALL FARM & INN

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Banquet Captain will assist the Assistant Banquet Manager in the successful operation of the banquet department, leading staff and events throughout the property's multiple Meeting spaces and Outdoor Event spaces. will work in various event locations on property, including The Orchard Event Center, Jammery, Hilltop Pavilion and other remote locations. Working closely with the Banquet Operations Manager and will represent the Food and Beverage team and will be instrumental in the upholding of the service culture and standards Southall Farm & Inn.

Responsibilities

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Catering and Conference Services Manager when necessary to ensure customer satisfaction.
• To make the Catering and Events Services Manager aware of all guest comments and challenges.
• To act to ensure guest satisfaction with banquet service, including previewing all banquet event orders; meeting with clients prior to functions regarding special requirements; directing service staff during functions; and personally, overseeing service to VIP tables
• To extend a courteous, friendly, and professional greeting to guests.
• To verify with the Banquet Operations Manager that the room is set up to their specification and satisfaction.
• To ensure proper execution of all banquet functions, including meeting all customer specifications and special requests; overseeing room set-up and breakdown; and ensuring proper staffing for each function.
• To assign side-work and breakdown duties to banquet service personnel.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To ensure that all banquet equipment is kept in good working order, always.
• Maintain cleanliness standards and excellent condition of equipment and surrounding work areas
• To conduct pre-service meetings with banquet set up team, to ensure service standards.
• To check that all liquor cabinets are always locked.
• To check all banquet rooms daily and to immediately report any maintenance problem to the Engineering Department.
• To immediately report all suspicious occurrences and hazardous conditions.
• To always maintain the cleanliness and safety of work areas.
• To ensure safe work practices of all banquet staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.

• High School Diploma
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.