Volunteer Coordinator in Kansas City, Missouri at Jewish Vocational Service (JVS)

Coordinates JVS’s comprehensive volunteer program, including recruitment, onboarding, training, tracking and

database management, recognition, and communication. Volunteer Coordinator also implements JVS’

community outreach efforts.

Supervision:

• Supervises volunteer interns as appropriate
• Serves as primary point of contact for all volunteers

Volunteer Recruitment:

• Work with program staff to regularly assess new and ongoing volunteer needs and roles
• Work with program staff to engage current and former JVS clients as volunteers
• Continually recruit volunteers to meet the needs of the organization

Volunteer Onboarding and Training:

• Facilitate the volunteer application and screening process, including conducting interviews and background
• screenings where necessary.
• Coordinate orientation sessions and training programs to familiarize volunteers with our organization's
• mission, values, and policies.
• Provide ongoing support and resources to volunteers, ensuring they feel comfortable and confident in their
• roles.

Volunteer Retention and Recognition:

• Work with Chief Philanthropy Officer to implement strategies to boost volunteer engagement rates and
• foster a positive volunteer experience.
• Organize appreciation events and recognition programs to celebrate volunteers' contributions and
• dedication.
• Maintain regular communication with volunteers to address their concerns, collect feedback, and recognize
• outstanding efforts
• Develop and draft monthly content for the Volunteer Voice newsletter

Outreach Events and Speaking Engagements:

• Actively seek out opportunities and attend community outreach events, in line with annual goals
• Coordinate, route and track inquiries from external entities seeking to learn more about JVS
• Provide regular reporting to JVS leadership around outreach metrics

Database Management:

• Ensure that accurate volunteer records are maintained, including applications, risk management
• documentation, contact details, hours served, and volunteer preferences.
• Utilize volunteer management software to streamline recruitment and communication processes
• Ensure that volunteer dashboards are up-to-date

Performance Reporting:

• Ensure accuracy of regular reports on volunteer engagement, including recruitment statistics, retention rates,
• and volunteer impact on organizational goals.
• Collaborate with the management team to evaluate the effectiveness of volunteer programs and make
• data-driven improvements.

Other duties as assigned.

Qualifications:

• Combination or education and experience normally represented by a Bachelor's Degree in social work, human service field and/or volunteer management required. Minimum combined 1-3 years working with immigrant populations and/or vulnerable populations required.
• Previous experience working with refugees is strongly desired.
• Supervision experience required. Previous experience managing volunteers preferred.
• Position requires use of personal vehicle with mileage reimbursement. Valid driver’s license, insurance, and clean driving record is required.

Skills Needed:

• Must have excellent oral, written, and interpersonal skills
• Must be customer-service focused
• Must possess strong time management skills with a proven ability to meet deadlines
• Ability to work effectively in a multicultural and multilingual environment
• Ability to work a flexible schedule (including evenings and weekends when necessary)
• Strong computer skills and proficiency in Word, Excel, CRMs, and internet-based communication

Working Conditions and Physical Effort:

Position requires some flexibility in schedule, with some weekends and/or evenings required. This position will primarily be a coordinator of services; approximately 50% of the job will be completed in office. Travel to community events will be necessary. Use of personal vehicle is necessary with mileage reimbursement.