Field Service Engineer in at Luminator Technology Group

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Luminator Technology Group is the preferred global provider of high quality transportation solutions.
Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.

We are currently looking for a dynamic Field Service Technician to support our team in Singapore.

In this role you will provide onsite troubleshooting, maintenance, and technical support for Luminator’s hardware and software solutions.
What you will do:

• Perform onsite troubleshooting and corrective maintenance tasks.
• Support customers via phone, email, and onsite visits, providing solutions for technical issues.
• Conduct preventative maintenance and document all service activities for reporting and billing.
• Program customer databases upon request.
• Collaborate with internal teams (sales, software development) to address customer needs and bug fixes.
• Manage spare parts usage and maintain a tidy work environment.
• Provide feedback to improve operational processes and support other areas within the local office when required.
• Participate in on-call, onsite, and remote support as designated.
• Occasional regional or interstate travel may be required.

What we are looking for:

• Degree in IT or Software and basic education in electronics or electromechanics
• Basic technical education, preferably in electronics or IT.
• Experience in similar position.
• Experience working with ticketing systems.
• Understanding of network communication at the software level.
• Customer-oriented with a high standard of workmanship.
• Team player with the ability to work independently.
• Strong organizational skills and workload management.
• Education in technical writing of documentation (optional)
• Valid NSW Driver’s License.
• English and Chinese skills

What’s there for you:

• Flexible working hours that let you shape your schedule to fit your life.
• Access to online language school.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!

Apply now!

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.