Commercial / Fleet Service Advisor – Great Pay + No Weekends + Team You Can Count On! in AUGUSTA, Georgia at CSRA Fleetcare

If you know how to keep fleet customers happy, technicians productive, and service bays moving — this is the place for you.

Matthews Motors is a fast-growing commercial truck dealership and upfitter with over 35 years serving fleets, municipalities, and owner-operators across the Southeast. We’re looking for a Commercial / Fleet Service Advisor who can manage repair orders from start to finish — combining communication, coordination, and accountability to keep trucks on the road and customers coming back.

You’ll be the front line between our technicians and our clients — ensuring jobs are quoted correctly, scheduled efficiently, and completed with precision. If you thrive in a fast-paced shop and take pride in doing things right, you’ll fit right in here.

• Own the repair process — from customer check-in to final delivery and invoicing
  
• Build and maintain strong relationships with commercial and fleet customers through consistent communication and follow-up
  
• Create accurate repair orders, quotes, and cost/time estimates for each job
  
• Coordinate scheduling and technician assignments to maximize shop efficiency
  
• Verify warranty and policy coverage and ensure documentation is complete
  
• Communicate updates clearly to customers and internal teams throughout each repair
  
• Work closely with the Parts Department to ensure parts accuracy and timely procurement
  
• Ensure on-time delivery of completed repairs with thorough quality checks and customer walkthroughs
  
• Follow up post-service to ensure satisfaction and encourage repeat business

• No Weekends – Monday through Friday, 8:00 AM to 5:00 PM
  
• Competitive Pay + Performance Incentives
  
• 401k Matching (6%) – **Industry Leading**
  
• Health, Dental, and Vision Insurance with Company Contribution
  
• Paid Time Off + Holidays
  
• Paid Training & Career Development Opportunities
  
• Stable, Year-Round Work – no seasonal layoffs
  
• Strong Team Culture – tight-knit, respectful, and built on integrity

• 2+ years of experience as a Service Advisor, Service Writer, or Fleet Coordinator (commercial truck or diesel background preferred)
  
• Understanding of fleet operations, preventive maintenance, and DOT requirements
  
• Excellent communication and multitasking skills — you can balance priorities without dropping details
  
• Professional and positive attitude — you take pride in doing the job right
  
• Familiarity with ERP or DMS systems and digital repair order workflows
  
• A team-first mindset and commitment to taking care of customers and coworkers

If you’re a customer-driven Service Advisor looking for a better work-life balance and a shop that values professionalism, hit “Apply” or call/text 706-722-3997 to connect directly with our team.

Matthews Motors – Where Service Meets Reliability.