Client Service Professional (French Speaking) in Plantation, Florida at VentureTech Solutions

This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.

Bilingual a Plus ++ ( English / French)

Customer Service Primary Responsibilities:
The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.
Customer Service General Description:

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries,
• Send educational material that are responsive to our callers' needs,
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

Customer Service - Minimum Requirements:

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Competency in a service organization environment
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• Be able to work Monday - Thursday 10 am to 6:30pm pm and Friday 8:30 am to 5:00 pm
• Bilingual ( English / French )

This position is full-time and operates in a state-of-the-art call center.
Benefits Include:

• Guaranteed Weekends Off
• Medical/Dental/Vision
• Paid Time Off
• 401k - with 50% match
• Life & Disability
• Paid Holidays
• Paid Training

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