ICDL Instructor (2026-215-HB) in Toronto, Ontario at WoodGreen Community Services

Competition # 2026-215-HB	ICDL Instructor (2026-215-HB)
Employment Type:	Full Time, Bargaining Unit
Work Hours:	35 hours/week (M-F 9am-5pm)
Work Setting:	Onsite – Limited opportunities to work remotely/Hybrid (815 Danforth Avenue, Toronto, ON)
Salary:	External Rate: G7 - $56,892.64 Internal Rate: G8 - $57,961.88
Application Deadline:	June 19, 2026, by 11:59 pm

Program Overview – Homeward Bound
The Homeward Bound program serves women and female-led families navigating housing instability, trauma, and barriers to employment. As such, this role demands a patient, culturally responsive, and trauma-informed approach. The instructor must balance academic rigour with sensitivity to participants' lived experiences, varying skill levels, and competing personal demands.

The ICDL Instructor is responsible for delivering high-quality, trauma-informed digital literacy instruction to Phase I participants of WoodGreen's Homeward Bound Program. This role exists to equip female-led families-many of whom face systemic barriers to education and employment-with the computer skills and ICDL certifications required to advance to college-level study and sustainable employment. By supporting participants in achieving program milestones, the ICDL Instructor plays a critical role in WoodGreen's broader mission to foster social inclusion and long-term independence for marginalized families.

What You Will Do
Instruction and Program Delivery

• Deliver in-person or online ICDL instruction to Phase I Homeward Bound cohorts, covering the following modules:
• Documents (Microsoft Word) – document creation, formatting, editing, and professional correspondence
• Spreadsheets (Microsoft Excel) – data entry, formulas, charts, and data management
• Presentation (Microsoft PowerPoint) – designing and delivering effective presentations
• Using Databases (Microsoft Access) – creating and managing databases, queries, and reports
• Prepare and adapt lesson plans and learning materials to meet the diverse needs and skill levels of participants, including those returning to education after a significant period away.
• Develop and maintain lesson templates, worksheets, and PowerPoint slide decks to support effective instruction.
• Foster an inclusive, trauma-informed, and encouraging learning environment consistent with Homeward Bound's values and program expectations.

Assessment and Certification

• Administer ICDL diagnostic practice tests and prepare participants for official ICDL certification exams (minimum passing score of 75% required per module).
• Review and mark participant assignments in a timely and constructive manner.
• Provide one-on-one or small-group remedial support to participants who require additional assistance to meet certification benchmarks.

Participant Progress and Record-Keeping

• Track and monitor individual participant progress across all modules, identifying challenges early and flagging concerns to the Homeward Bound case management team as needed.
• Maintain accurate attendance, assessment, and progress records in accordance with program requirements and WoodGreen's documentation standards.

Team Collaboration

• Collaborate with the HB team at case conferences and milestone review meetings as required.
• Communicate proactively with the Program Manager regarding participant milestones, instructional challenges, or adjustments to curriculum delivery.

What You Bring to the Team

• Community College Diploma or equivalent in Education, Computer Studies, or a related discipline is required.
• Active ICDL certification or an equivalent recognized digital literacy qualification is required.
• Equivalent combinations of formal education and demonstrated experience in adult computer instruction will be considered.
• Minimum two (2) years of related experience in adult education, computer training, or a closely related field is required.
• Experience working with women, single mothers, or individuals facing systemic barriers to employment and education is a strong asset.
• Familiarity with community-based programming or wrap-around service models is an asset

What Will Set You Apart

• Microsoft Certified Trainer (MCT) designation is a strong asset.
• Demonstrated experience teaching Microsoft Word, Excel, PowerPoint, and Access to adult learners in a structured program environment is preferred.
• Strong computer literacy, particularly in the Microsoft Office suite (Word, Excel, PowerPoint, Access); ICDL certification or equivalent required.
• Demonstrated understanding of adult learning principles, with the ability to adapt instruction to varied skill levels and learning styles.
• Patient, encouraging, and effective in building confidence in learners returning to education after extended absence.
• Excellent written and verbal communication and interpersonal skills.
• Well-developed organizational skills with strong attention to detail; able to maintain accurate records and meet program deadlines.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Familiarity with trauma-informed and equity-centred approaches to education is a strong asset.
• Proficiency in designing instructional materials, including lesson templates, worksheets, and slide presentations.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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