CAFÉ & CONVENIENCE STORE OPERATIONS MANAGER in Jamaica, New York at NU3S

NU3S – CAFÉ, KITCHEN & CONVENIENCE STORE OPERATIONS MANAGER
Employment Type: Full-Time
Location: NU3S – Jamaica, Queens, New York
Reports To: General Manager
Compensation: $60,000 - $80,000 DOE; Bonus to be discuused upoin meeting performance and company goals.

POSITION SUMMARY
NU3S is seeking a hands-on Café, Kitchen & Convenience Store Operations Manager to support the General Manager in overseeing day-to-day operations across the Café, Kitchen, Beverage Program, and Convenience Store.

This role will serve as the General Manager’s primary operational support and will be responsible for staff coordination, inventory, purchasing, product costing, POS administration, delivery platforms, order fulfillment, customer experience, and overall operating discipline.

The ideal candidate will have strong food-service or retail operations experience, good people-management skills, and the ability to quickly learn NU3S technology platforms and operating systems.

KEY RESPONSIBILITIES

Operations & Staff Management

• Manage daily Café, Kitchen, Beverage, and Convenience Store operations under the direction of the General Manager.
• Coordinate staff schedules, shift rotations, opening/closing activities, and floor coverage.
• Supervise and support Baristas, Kitchen staff, Convenience Store staff, and other frontline employees.
• Assist with employee onboarding, training, performance follow-up, and cross-training.
• Step in during peak periods and help resolve operational problems in real time.

Kitchen & Beverage Operations

• Coordinate daily kitchen production, prep levels, food quality, portioning, and presentation.
• Ensure compliance with recipes, food-safety standards, sanitation procedures, and proper storage.
• Work with chefs, cooks, Barista Leads, and the General Manager to maintain consistent quality.
• Support beverage-program execution and ensure Baristas are properly trained on recipes, preparation, presentation, and service standards.
• Be comfortable providing basic operational support in the kitchen when necessary.

Convenience Store Operations

• Maintain appropriate product assortment, shelf availability, pricing, merchandising, and presentation.
• Monitor fast-moving, slow-moving, damaged, and expired products.
• Coordinate product replenishment and ensure high-demand items remain available.
• Help improve Convenience Store sales, margins, and product mix.

Inventory, Purchasing & Cost Controls

• Maintain accurate inventory across Café, Kitchen, Beverage, and Convenience Store operations.
• Monitor PAR levels, reorder points, spoilage, waste, shrinkage, and inventory variances.
• Coordinate purchase orders, receiving, and vendor follow-up.
• Verify deliveries for quantity, quality, pricing, and condition.
• Maintain accurate product costs and assist the General Manager with pricing and margin review.

POS, Technology & Delivery Platforms
The candidate is not expected to know all NU3S systems immediately but must be comfortable learning technology quickly.
Following training, responsibilities will include:

• Product creation, pricing, promotions, and inventory updates in the POS.
• Possist/Restoworks administration and inventory synchronization.
• Basic troubleshooting of POS and operational technology issues.
• Maintaining accurate menus, pricing, availability, and product information across third-party delivery platforms.
• Monitoring delivery orders and resolving operational issues related to online ordering and fulfillment.

Customer Experience & Operational Standards

• Ensure orders are fulfilled accurately, efficiently, and with proper presentation.
• Maintain high standards of cleanliness, hospitality, and customer service.
• Address routine customer concerns and escalate significant issues to the General Manager.
• Ensure required opening, closing, sanitation, temperature, and operating checklists are consistently followed.
• Identify recurring operational issues and recommend practical improvements.

QUALIFICATIONS
Required

• Prior management or supervisory experience in a Café, QSR, restaurant, coffee shop, convenience store, retail food operation, or similar environment.
• Strong understanding of daily food-service or retail operations.
• Experience supervising frontline employees and managing schedules.
• Working knowledge of inventory, purchasing, receiving, and cost controls.
• Strong customer-service, communication, and problem-solving skills.
• Comfortable using POS systems and learning new technology.
• Ability to work in a fast-paced, hands-on environment.
• Flexibility to work mornings, evenings, weekends, and holidays as required.

Preferred

• Coffee or specialty beverage experience.
• Kitchen or culinary operations experience.
• Convenience Store or retail-merchandising experience.
• Food and beverage costing experience.
• Experience with delivery platforms and inventory-enabled POS systems.
• NYC food-service experience.
• Food-safety certification or ability to obtain required certification.

LEADERSHIP EXPECTATIONS
The successful candidate should be someone who:

• Leads from the floor.
• Takes ownership of problems through resolution.
• Is comfortable working across food, beverage, retail, staff, vendors, and technology.
• Can train and develop employees.
• Understands both customer experience and profitability.
• Learns quickly and adapts well to changing business needs.

SUCCESS IN THIS ROLE
Success means:

• The General Manager has a reliable operational second-in-command.
• Café, Kitchen, Beverage, and Convenience Store operations run consistently.
• Staff schedules and coverage are stable.
• Inventory, pricing, and product availability remain accurate.
• Food and beverage quality is consistent.
• Waste, spoilage, and shrinkage are controlled.
• POS and delivery-platform information remains current.
• Customer issues and operational problems are resolved quickly.
• The operation becomes less dependent on any single individual.