Administrative Specialist in Phoenix, Arizona at TTDT Enterprises

Administrative Specialist

Centralized Vision

Phoenix, AZ

Full-time (Monday – Friday, 8:00 AM – 4:00 PM)

Note to Applicants: This is NOT a remote position. The Administrative Specialist works in Centralized Vision's National Command Center in Phoenix, AZ.

Centralized Vision (CV), founded in 2007, is a National Safety and Security Command Center. We specialize in offering Remote Managed Services (RMS) on behalf of customers from all around the world. Your focus will be dedicated to ensuring the workflows needed for CV to deliver on the RMS provided to each end user customer or Smart Partner are being performed and delivered at a high level.

Our team of Specialists delivers real-time RMS solutions 24/7/365 from our 5,000 square-foot National Command Center in Phoenix, AZ. backed by our fully redundant 1,000-square-foot Command Center in Puerto Peñasco, Mexico, so our coverage never misses a beat. This dual-site model gives our customers peace of mind knowing we are the "Eye in the Sky," always watching, listening and taking action! We serve industries across K-12 education and residential communities to retail shopping centers, auto dealerships, healthcare facilities and more.

CV is seeking an Administrative Specialist to support daily operations from our US based National Command Center. This role is the organizational backbone of our operations team, ensuring scheduling accuracy, managing communications, and keeping internal processes running smoothly. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where no two days look the same.

We are a family owned and operated company that offers:

• Relaxed atmosphere

• Culture committed to honesty, ethical values and open communication

• Business Casual work attire

• On-the-job training

• Continued development and training in safety and security education

• Diversity and inclusion with team building and promoting from within

This opportunity places you on a career path in the ever-evolving world of safety and security, aligning you with a company that has pioneered advancements in virtual monitoring services. We invite you to be a part of our success!

• Confirm scheduling platform (Sling) is accurate and up to date to support staffing and coverage needs.

• Monitor and manage Support Inbox, including responding to client and resident inquiries in a timely manner and forwarding requests to appropriate departments for resolution.

• Conduct and manage investigation-related correspondence.

• Monitor concierge posts and resident’s guest lists.

• Clean up failed reports, sending an overview to leadership for visibility and follow-up actions.

• Post after-hours activity updates for specific locations for the team.

• Assist with answering phones when needed.

• Assist with projects on an as-needed basis.

• Maintain a clean and organized workspace, including shared spaces.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficient with computers, Microsoft Office Suite, and scheduling.

• Customer service oriented with a professional demeanor.

• Minimum high school diploma or GED required; college coursework or degree preferred.

• Must pass a drug test and have NO criminal record.

• Health, Dental and Vision Benefits offered to Full Time Employees.

• 401k Offered Upon Meeting Requirements – 1 yr. employment, 18+ years of age and/or upon completing 1,000 hrs of employment.

• Vacation: After completing one year of employment, employees are eligible for 40 hours of vacation; after two years, 64 hours; and after three years, 80 hours.

• PTO Accrual: Employees accrue 1 hour of PTO for every 30 hours worked, subject to applicable company policies.

• Identity Protection: IDIQ identity protection / Dark web monitoring / VPN services eligible for all employees.

• Virtual Care: Ally Health telehealth and virtual care services eligible for all employees.

Centralized Vision is an equal opportunity employer. We encourage people from diverse backgrounds to apply.