Director of Catering and Community Partnershi in Franklin, Tennessee at Castle Rock Asset Hospitality Management LLC

About Ugly Bagel

Ugly Bagel is a fast-growing Nashville-born bagel brand built around a simple idea: great food, great people and spreading a little more joy.

What started with one location has quickly grown to multiple corporate stores across Middle Tennessee, with additional locations and franchise growth ahead. As we continue to grow, catering represents one of our biggest opportunities to introduce Ugly Bagel to new guests, build long-term relationships and become the go-to breakfast partner for businesses throughout our communities.

We’re looking for someone to help us make that happen.

The Role

The Director of Catering & Community Partnerships will lead catering sales and business development for all Ugly Bagel corporate locations, including Downtown Nashville, Cool Springs/Franklin and Mt. Juliet, as well as future corporate locations as the brand expands.

This is not an order-taking position.

We are looking for someone who loves building relationships, creating opportunities and getting out into the community. You’ll be responsible for proactively developing relationships with local businesses and organizations, generating new catering accounts and turning those relationships into repeat Ugly Bagel customers.

The position is primarily work-from-home, but success in this role requires being highly visible in our markets. You’ll regularly attend networking events, community gatherings and sales opportunities throughout Middle Tennessee.

You will report directly to the Founders of Ugly Bagel and play an important role in building the catering sales strategy for a rapidly growing brand.

What You’ll Do

Grow Catering Sales

• Own catering sales growth across all Ugly Bagel corporate locations.
• Identify and actively pursue new corporate catering opportunities.
• Build relationships with businesses, offices, schools, healthcare organizations, hotels, real estate firms, professional services companies and other high-frequency catering customers.
• Develop a strong pipeline of new catering prospects within each store's trade area.
• Convert new accounts into recurring catering relationships.
• Re-engage previous customers and identify opportunities to increase their ordering frequency.
• Develop strategies to grow average catering order size and recurring revenue.

Build Local Partnerships

• Become one of the faces of Ugly Bagel within the Nashville, Franklin/Cool Springs and Mt. Juliet business communities.
• Participate in Chamber of Commerce meetings, business networking groups, community organizations, corporate events, grand openings, local festivals, charity events and other relationship-building opportunities.
• Build strategic partnerships with local companies, office managers, executive assistants, HR departments, event planners and community leaders.
• Identify opportunities for sampling, office drops, sponsorships and other creative ways to introduce Ugly Bagel to potential customers.

Own the Catering Pipeline

• Maintain an organized sales pipeline including prospects, outreach, meetings, proposals and follow-up.
• Establish a consistent outreach cadence through email, phone, LinkedIn and in-person relationship building.
• Track catering performance by location.
• Report regularly on pipeline activity, new accounts, recurring customers and catering revenue.
• Work with leadership to establish catering revenue goals for each store and measure progress against those goals.

Support Catering Execution

• Partner closely with store leaders and operations to ensure catering orders are executed accurately and on time.
• Communicate upcoming large orders, events and customer expectations to store teams.
• Participate in significant catering events, activations and high-profile deliveries when appropriate.
• Gather customer feedback and help continuously improve Ugly Bagel's catering experience.

Help Build the Future

Ugly Bagel is growing quickly, which means this position will grow too.

You'll help develop the systems, partnerships and sales strategy that can eventually support catering across a much larger Ugly Bagel footprint.

We aren't looking for someone who simply wants to manage what exists today. We want someone excited about building what comes next.

Who We're Looking For

Experience in catering sales, hospitality sales, restaurant business development or a closely related field is required.

The ideal candidate is:

• A proven relationship builder who genuinely enjoys meeting new people.
• Comfortable prospecting and initiating conversations with potential customers.
• Experienced in catering sales, restaurant sales, hotel sales, event sales or B2B business development.
• Self-motivated and capable of managing a work-from-home schedule while consistently producing results.
• Highly organized and disciplined about follow-up.
• Comfortable attending networking events and representing Ugly Bagel in the community.
• Competitive and motivated by measurable sales goals.
• Warm, positive and hospitality-minded.
• Creative enough to find opportunities others might overlook.
• Comfortable working independently while collaborating closely with store leadership and the founders.
• Excited by the opportunity to join an entrepreneurial company during a significant growth stage.

And most importantly, you should understand that relationships come before transactions.

We want someone who can walk into a room full of strangers, leave with five new relationships and make people excited to work with Ugly Bagel.

Compensation & Benefits

• $50,000–$60,000 annual base salary, based on experience.
• Performance-based bonus tied directly to catering revenue growth across Ugly Bagel locations.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-sponsored 401(k) with employer match.
• Paid Time Off.
• Employee meals and Ugly Bagel perks.
• Work-from-home flexibility.
• Opportunity to grow alongside a rapidly expanding restaurant and franchise brand.
• Direct access to and mentorship from the founders of Ugly Bagel.

Schedule & Travel

This is a full-time position with a primarily work-from-home structure.

The role requires regular travel throughout the Nashville metropolitan area, particularly Downtown Nashville, Franklin/Cool Springs and Mt. Juliet, as well as attendance at networking events, community events, major catering activations and other business-development opportunities.

Some early mornings, evenings or occasional weekend events may be required.

Why Ugly Bagel?

We're building more than bagel shops.

We're building a brand centered around great food, hospitality, personality and spreading joy in the communities we serve.

You'll have the opportunity to join Ugly Bagel early in its growth and take ownership of a part of the business that we believe can become a major revenue channel for the company.

If you're energized by building relationships, creating business and helping turn a growing local brand into something much bigger, we'd love to meet you.