Patient Account Representative in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Account Representative based in United States.

In this role, you will play a key part in ensuring the accuracy and resolution of healthcare billing and insurance accounts within a fast-paced revenue cycle environment. You will focus on resolving insurance denials, processing account transactions, and supporting timely reimbursement for medical services provided across specialized clinical areas. Working closely with internal teams and external insurers, you will help maintain financial integrity and optimize accounts receivable performance. The position requires strong attention to detail, analytical thinking, and the ability to manage deadlines while handling sensitive healthcare data. You will also contribute to process improvement initiatives, including lean practices and workflow optimization. This is a collaborative and mission-driven environment where your work directly supports patient access and operational efficiency.

In this role, you will be responsible for managing insurance account workflows and ensuring accurate resolution of billing and reimbursement issues, including:

• Processing insurance account transactions, ensuring proper setup, accuracy, and timely updates of account activity
• Investigating, resolving, and appealing insurance denials while documenting all actions in compliance with internal standards
• Communicating with insurers, third-party payers, and internal departments to ensure efficient claims processing and resolution
• Reviewing and managing a range of general and specialty healthcare claims, including workers’ compensation and motor vehicle accident cases
• Monitoring aged accounts receivable and prioritizing workloads to optimize collections and reduce outstanding balances
• Performing quality assurance checks on account transactions to ensure accuracy and compliance
• Supporting revenue cycle analytics by identifying trends in denials and contributing to reporting and documentation updates
• Participating in process improvement initiatives, including lean methodologies and workflow optimization

This role requires experience in healthcare billing or revenue cycle operations, along with strong communication and problem-solving skills:

• 2+ years of recent experience in healthcare billing, collections, or revenue cycle operations, or 4+ years in general billing, collections, or customer service
• Equivalent combination of education and professional experience will be considered
• Strong understanding of insurance claims processing, denial management, and accounts receivable workflows
• Ability to work with healthcare information systems and standard office tools such as Microsoft Office
• Excellent written, verbal, and interpersonal communication skills with a customer-focused mindset
• Strong analytical and problem-solving abilities with the capacity to multitask and meet strict deadlines
• High attention to detail, accuracy in data entry, and strong organizational skills
• Ability to work effectively in a diverse, collaborative, and fast-paced environment
• Certification in Revenue Cycle Specialist (CRCS) required within 18 months of hire

This position offers a comprehensive and competitive benefits package designed to support well-being, financial security, and work-life balance:

• Fully employer-paid healthcare coverage for employees, with substantial dependent coverage support
• Employer-provided term life insurance at no cost
• Choice between multiple pension plans with above-market retirement benefits
• Generous paid time off, including vacation, sick leave, and paid holidays
• Flexible scheduling options with remote work eligibility
• Tuition reimbursement and ongoing professional development support
• Employee assistance and wellness programs, including mental health resources
• Discounts on transportation, childcare services, and local and national businesses