Housing Case Manager-STG in St. George, Utah at Friends of Switchpoint Inc

Housing Case Manager

Full-Time

$20/hour

St. George, Utah

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client’s budget and the guidelines of the grants. And other duties as assigned.

Job Responsibilities:
Essential Duties & Responsibilities

• Case Management & Client Services
• Conduct ongoing client assessments to identify housing barriers, needs, and strengths.
• Develop, implement, and monitor individualized housing stabilization and self-sufficiency plans.
• Provide ongoing case management, including regular client meetings, follow-ups, advocacy, and documentation.
• Support employment readiness, job search activities, training referrals, and workforce development as applicable.
• Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning.
• Connect clients to supportive services including childcare, transportation, healthcare, education, behavioral health, and community resources.
• Monitor client participation and progress toward program goals and outcomes.
• Maintain accurate and timely documentation in HMIS and all required agency systems.
• Collaborate with internal teams and external partners, including landlords, employers, community agencies, and service providers.
• Advocate for clients while maintaining professional boundaries and program integrity.
• Participate in case conferences, staff meetings, trainings, and clinical supervision.
• Ensure compliance with all agency, local, state, and federal policies and procedures.

Archivist & Records Management Responsibilities

• Maintain and organize archived client files in accordance with the three-year retention policy.
• Prepare, scan, digitize, and securely transfer records into DocuWare for cloud-based storage.
• Operate PaperStream Capture to digitize files and create searchable PDFs.
• Manage digital documentation using DocuWare.
• Safely store and secure client personal documents as required.
• Use UHMIS to verify client data accuracy including names, dates, and identifiers.
• Identify and report duplicate HMIS numbers or inconsistencies to case managers and UHMIS agents.
• Assist staff with locating archived documents and navigating documentation systems.
• Organize and maintain physical archive storage areas.
• Coordinate record retrieval and secure destruction when required.
• Maintain detailed logs of archiving activities and documentation.
• Collect data necessary to meet funding requirements and reporting standards.
• Ensure confidentiality, privacy, and compliance standards at all times.
• Report critical incidents immediately to the Regional Director.
• Provide general administrative support and perform other duties as assigned.

Requirements & Qualifications:

• Experience working with low-income individuals or families, housing instability, homelessness, or crisis intervention.
• Case management experience in social services, housing, workforce development, or behavioral health preferred.
• Knowledge of trauma-informed, strengths-based, and client-centered practices.
• Strong documentation, organizational, and time-management skills.
• Ability to manage a high caseload in a fast-paced environment.
• Strong communication, problem-solving, and advocacy skills.
• Ability to remain calm and professional in crisis situations.
• Strong interpersonal skills with the ability to balance compassion, boundaries, and confidentiality.
• Knowledge of community resources.
• Flexible, adaptable, and collaborative work style.

Technical Skills:
Proficiency with Microsoft Office, UHMIS, and case management databases. Ability to quickly learn new software systems. Strong digital recordkeeping and data management skills. Bilingual abilities are a plus.

Work Environment & Physical Requirements:
Combination of office-based, community, and client-facing work. Local travel required for client meetings, appointments, and home visits. Ability to sit, stand, walk, and work at a computer for extended periods. Ability to lift and organize files and archive boxes as needed.

EDUCATION & OTHER: • Associate degree required • Bachelor’s degree preferred, or equivalent education and experience • Human Services experience required • Experience with disabilities helpful • Valid Utah Driver’s License required

COMPENSATION

Pay $20/hour

St. George, Utah

Full-Time position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."