Program Manager, Fulfillment Operations in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Manager, Fulfillment Operations based in the United States.
This role is central to shaping and scaling the operational backbone of a fast-growing fulfillment network, driving high-impact initiatives across facility buildouts, relocations, and automation deployments. You will lead complex, cross-functional programs that directly influence warehouse performance, customer experience, and supply chain efficiency. Acting as the primary orchestrator across Operations, IT, Finance, and external vendors, you will ensure that large-scale capital projects are delivered on time, within budget, and aligned with strategic goals. The role combines strategic program leadership with hands-on execution in a highly dynamic, fast-paced environment. You will play a key part in enabling automation and next-generation fulfillment capabilities while continuously improving operational performance. This is a high-visibility position where your work directly shapes infrastructure decisions and long-term network scalability.
- Lead end-to-end program management for fulfillment center buildouts, relocations, and greenfield launches from planning through go-live execution.
- Own coordination and delivery of automation deployments, including goods-to-person systems, conveyor/sortation, and WMS integrations with internal and external partners.
- Define project scope, timelines, milestones, budgets, and success metrics while ensuring accountability across all workstreams.
- Partner with Operations, IT, Finance, HR, Supply Chain, and Real Estate teams to align objectives and ensure seamless execution of complex initiatives.
- Manage vendor relationships across construction, automation, and equipment providers, ensuring delivery against contractual commitments and performance expectations.
- Develop and maintain financial and operational models supporting facility design decisions, including labor planning, capacity, and volume forecasting.
- Identify risks proactively, escalate issues with clear mitigation options, and conduct post-launch performance reviews to inform continuous improvement.
- 3+ years of program or project management experience in supply chain, fulfillment operations, warehousing, logistics, or distribution environments.
- Experience managing large-scale capital projects ($5M+) including vendor contracts, procurement, and cross-functional execution.
- Strong ability to lead complex initiatives involving multiple stakeholders across Operations, IT, Finance, and external partners.
- Bachelor’s degree in Supply Chain, Logistics, Engineering, Business, or a related field.
- Strong analytical and organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Experience with fulfillment center operations, warehouse systems, or automation projects is highly preferred.
- Familiarity with project management methodologies (PMP, Agile, or equivalent) is a plus.
- Competitive salary aligned with experience and market standards.
- Comprehensive medical, dental, vision, and life insurance coverage.
- 401(k) retirement plan with employer matching contributions.
- Paid time off, holidays, and additional wellness-focused leave policies.
- Employee assistance programs supporting mental, financial, and legal well-being.
- Remote-friendly work structure with occasional travel for key projects and collaboration.
- Professional development budget and continuous learning opportunities.
- Additional perks including equipment support, discounts, and recognition programs.