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What is the role of a Customer Support Specialist at Teramind?

The Customer Support Specialist position at Teramind is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Support Specialist job located?

United States Embassy, Other, 0930, Philippines

What type of employment is offered for this Customer Support Specialist role?

Full-time or part-time position

What is the expected salary for this Customer Support Specialist job?

Compensation will be discussed during the hiring process.

Customer Support Specialist job near me in United States Embassy, Other at Teramind

Customer Support Specialist

Description

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.

About the role

Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via chat, and email, and working with the rest of the teams. The CSS operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience standard.

Your day-to-day

Provide technical support and troubleshooting to customers
Triage complex customer service issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Identify trends in support requests to help create long-term solutions

Requirements

Minimum 2 years of relevant experience as a technical support or in a similar role
Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems
Knowledge of PostgreSQL
Knowledge of cloud computing platforms (Azure, AWS, etc)
Knowledge of an Intercom or similar ticketing system
Understanding of B2B SaaS products, IT security, and data platforms
Ability to translate intricate technical details to simple, understandable terms
Strong interpersonal skills and ability to work with customers & cross-functional teams.

Customer Support Specialist in United States Embassy at Teramind

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