Property Management Coordinator in Bridgewater, Virginia at Krs Holdings Inc
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Job Description
Property Management Coordinator
OFFICIAL JOB DESCRIPTION & REQUIREMENTS
Position Title: Property Management Coordinator | Department: Property Operations |
Employment Type: Full-Time | FLSA Status: Non-Exempt |
Reports To: Portfolio Manager / Maintenance Manager | Location: Harrisonburg Office |
Position Summary
The Property Management Coordinator serves as the central operational hub for a dedicated team within the Harrisonburg/Bridgewater area. This multifaceted role requires a highly organized, agile professional capable of seamlessly transitioning between front-facing customer service, vendor logistics, digital marketing, and essential back-office administration. The ideal candidate ensures optimal workflow continuity, drives leasing lifecycle milestones, and maintains exceptional standards of communication for residents, property owners, and service providers alike.
Core Objective: To optimize local portfolio performance through rigorous administrative oversight, systematic vendor-tenant coordination and proactive inquiry management. |
Key Responsibilities & Essential Functions
1. Communications & Customer Relations
- Reception & Front Desk: Serve as the office's primary face, managing the reception area and warmly greeting walk-in visitors during regular office hours.
- Inquiry Routing: Promptly answer incoming office calls, route inquiries efficiently, and respond directly to property management text messages and emails.
- Stakeholder Liaison: Act as a main point of contact among tenants, property owners, and third-party vendors.
- Inbox & Task Management: Monitor general office email inboxes and team task lists daily to ensure no requests or escalations go unanswered.
2. Operational Logistics & Maintenance Coordination
- Receive, document, and coordinate inbound maintenance requests from residents.
- Schedule property inspections, move-in/move-out evaluations, and regular vendor maintenance appointments.
- Follow up closely on repairs to guarantee timely completion, resident satisfaction, and strict accountability from contractors.
- Manage vendor workflows, verifying availability, scheduling work orders, and confirming compliance with insurance and property rules.
3. Leasing, Marketing & Listing Management
- Assist with leasing support, guiding prospective residents through rental inquiries and assisting applicants with the application process.
- Assist in creating, updating, and auditing high-quality digital rental listings across online listing syndicates and platforms.
- Systematically track prospective tenant applications, screening status updates, and general communications.
- Schedule property showings, coordinate calendar holds for on-site personnel, and support general marketing efforts, including digital media and social platform postings.
4. Records Management, Documentation & Compliance
- Process legal and regulatory documentation, including new leases, deposits, and legal notices, as directed.
- Facilitate administrative transitions during tenant move-in and move-out coordination.
- Maintain highly organized, securely structured digital and physical files for all portfolio properties.
5. Financial Administration & Team Support
- Provide general administrative support to the local team.
- Support minor accounting workflows, cross-referencing, and processing incoming vendor invoices for approval.
- Post incoming rent payments and maintain accurate account records.
- Regularly update internal spreadsheets, pipeline models, and operational metrics reports.
Job Qualifications & Skills
- Experience: 1–3 years of experience in high-volume administrative coordination or customer service.
- Software Proficiency: High proficiency in Microsoft Office applications (including Excel) and Google Sheets. Experience navigating browser-based property management software and social media platforms is strongly preferred.
- Organization: Exceptional multitasking capabilities with a proven record of managing multiple overlapping projects.
- Communication: Superior written and verbal communication skills; ability to remain calm, professional, and empathetic when resolving conflict in person, over the phone, or in writing.