Sales Manager in Louisville, Kentucky at Tom Drexler Plumbing

Tom Drexler Plumbing, Air & Electric has proudly served Louisville homeowners for decades, providing trusted plumbing, heating, cooling, sewer, and electrical services. As part of Master Trades Group, we combine the strength of a growing residential services platform with the reputation and local relationships of a long-standing community brand.

We are committed to delivering exceptional customer experiences, developing our employees, and building a high-performance culture focused on growth, accountability, and service excellence.

• $140,000-160,000 + bonus opportunity
• Opportunity to lead multiple residential service lines
• High visibility with branch and regional leadership
• Career growth within a growing home services organization
• Medical, Dental & Vision benefits
• 401(k) with company match
• Paid time off and holidays
• Leadership development opportunities

Tom Drexler is seeking an experienced HVAC, Plumbing, Electrical & Sewer Sales Manager to lead and develop our branch sales teams while driving revenue growth, profitability, and KPI performance across all residential service lines.

This role is responsible for leading Comfort Advisors, Sewer Sales Specialists, Plumbing Sales Representatives, and in-home sales teams, while partnering closely with Operations, Service, Installation, Dispatch, Marketing, and Branch Leadership to maximize customer experience and sales performance.

The ideal candidate is a hands-on leader with strong residential home services experience, proven coaching ability, and a track record of improving close rates, developing teams, and driving results.

• Lead, coach, and develop Comfort Advisors, Sewer Sales Specialists, In-Home Sales Representatives, and sales teams
• Conduct daily huddles, weekly meetings, ride-alongs, and field coaching sessions
• Perform performance reviews and development planning
• Build a positive, high-performance sales culture focused on accountability and growth
• Recruit, develop, and retain top-performing sales talent

• Develop and execute branch sales plans to achieve revenue and gross profit goals
• Drive HVAC replacement, plumbing, sewer, excavation, and electrical sales growth opportunities
• Increase replacement conversion and lead performance
• Improve financing utilization and in-home presentation effectiveness
• Partner with Marketing and Operations to maximize lead quality and conversion rates

Manage and improve branch KPIs including:

• Sales close rates
• In-home sales conversion
• Average ticket
• Revenue per lead
• Financing penetration
• Maintenance-to-replacement conversion
• Sewer inspection conversion rates
• Excavation revenue performance
• Booking percentages
• Customer satisfaction and review scores

• Partner cross-functionally with Service, Install, Sewer Operations, Dispatch, Excavation, Marketing, and Branch Leadership
• Improve customer experience and operational efficiency
• Standardize sales processes including:
  • Customer consultation
  • Needs assessments
  • Proposal presentations
  • Financing discussions
  • Sewer camera reviews
  • Closing techniques

• 5+ years of residential home services sales experience within HVAC, Plumbing, Electrical, Sewer, or related trades
• 2+ years of sales leadership or management experience
• Proven track record achieving revenue and sales goals
• Experience leading Comfort Advisors, Sales Technicians, Sewer Sales Specialists, Project Estimators, or In-Home Sales teams
• Strong understanding of residential replacement sales and financing programs
• Experience managing KPIs and performance metrics

• Residential HVAC, plumbing, sewer, excavation, or electrical operations experience
• Sewer replacement and trenchless knowledge preferred
• Experience using ServiceTitan or similar home service platforms
• Bachelor’s degree in Business, Marketing, Management, or related field preferred
• Industry certifications preferred

• Strong coaching and leadership ability
• In-home sales expertise
• Data-driven decision making
• Customer-focused mindset
• Strong communication and presentation skills
• Ability to thrive in a fast-paced, performance-driven environment

• Office and field-based role
• Regular ride-alongs, branch visits, in-home sales observations, and field coaching
• Local travel required for branch support and training activities
• Occasional evenings and weekends based on business needs

EOE