Data Analyst Specialist | CX Insights in Brazil, Indiana at Jobgether
NewJob Function: Information Technology
Jobgether
Brazil, Indiana, 47834, United States
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Job Description
Data Analyst Specialist | CX Insights
Accountabilities:
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Analyst Specialist | CX Insights in Brazil.
This role sits at the intersection of data, customer experience, and strategic decision-making, supporting global CX operations through actionable insights. You will transform large and complex datasets into clear business recommendations that directly influence customer satisfaction, operational efficiency, and product improvements. Working closely with cross-functional teams across regions, you will help shape CX strategy by identifying opportunities, tracking performance, and guiding data-informed decisions. The environment is highly collaborative and international, requiring strong communication skills and the ability to translate technical findings into business impact. This position is ideal for a proactive, analytical professional who thrives in fast-paced, impact-driven settings. You will contribute directly to improving customer experience outcomes on a global scale.
- Analyze large and complex datasets to identify trends, performance gaps, and opportunities to improve customer experience outcomes across global CX operations.
- Collaborate with cross-functional teams and stakeholders to understand business objectives, OKRs, and operational priorities such as resolution time, efficiency, and customer perception.
- Develop and maintain advanced dashboards and data visualizations using BI tools, ensuring accessible and actionable insights for business teams.
- Translate business questions into efficient SQL queries and structured analytical outputs to support decision-making and performance tracking.
- Design and execute strategic analyses (e.g., segmentation, forecasting, regression) to optimize CX performance and identify improvement opportunities.
- Present insights and recommendations to stakeholders, driving alignment and supporting the implementation of action plans.
- Maintain high-quality analytical practices, including structured documentation and version control approaches for data work.
- 5+ years of experience in Data Analytics, Customer Experience Insights, or similar data-driven roles.
- Strong proficiency in SQL is mandatory, with proven ability to write efficient and scalable queries.
- Advanced experience with Business Intelligence tools such as Looker, Metabase, or Power BI.
- Solid understanding of statistical methods, including regression analysis, segmentation, and forecasting techniques.
- Experience working with large datasets and transforming data into actionable business insights.
- Strong stakeholder management skills with the ability to prioritize requests and influence decision-making.
- Excellent English communication skills, with the ability to bridge technical and non-technical audiences.
- Experience with Python for data analysis or automation is a strong plus.
- Familiarity with modern data stack practices, including version control (Git), is highly valued.
- A strategic, proactive, and curious mindset with strong problem-solving abilities.
- Fully flexible remote work model within Brazil.
- Comprehensive health, dental, and life insurance coverage.
- Free wellness membership with access to fitness, mindfulness, and mental health resources.
- Emotional wellbeing program including therapy sessions and personalized support.
- Flexible schedule designed around team and personal needs.
- Generous paid time off, including vacation, additional annual days off, and birthday leave.
- Paid parental leave with extended support and transition periods for new parents.
- Home office support and reimbursement for remote setup.
- Career development programs, learning platforms, and internal mobility opportunities.
- Inclusive, collaborative, and global work culture focused on wellbeing and growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
Brazil, Indiana, 47834, United States
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