Senior Training and Communications Specialist in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Training and Communication Specialist in the United States.
This role sits at the intersection of training operations, client communications, and learning program delivery within a fast-paced professional services environment. You will independently manage the end-to-end coordination of training events, ensuring seamless execution across virtual and in-person formats. The position requires strong operational oversight, combining logistics management, content preparation, and stakeholder communication to deliver high-quality learning experiences. You will also support eLearning systems, CRM data integrity, and training material development while collaborating with external vendors and internal teams. Beyond execution, the role involves contributing to business development efforts through proposals, presentations, and marketing materials. You will play a key role in optimizing processes, improving training delivery workflows, and ensuring consistency across systems and communications. This is a highly dynamic role where precision, organization, and initiative directly impact client satisfaction and operational excellence.
- Manage end-to-end logistics for training programs, ensuring smooth execution of virtual and in-person sessions and proactively resolving operational issues.
- Coordinate with trainers, producers, and external vendors to prepare training materials, delivery requirements, and client-specific documentation.
- Oversee customization, design coordination, and production of training materials, including workbooks, presentations, role-play tools, and event assets.
- Maintain and update CRM systems (Salesforce), ensuring accurate billing data, contracts, and client records.
- Manage scheduling, onboarding, and performance tracking of external event producers and training support teams.
- Support eLearning platforms and virtual training tools (Adobe Connect, Zoom, Webex, Teams), including updates and vendor coordination.
- Ensure accurate document management, version control, and storage of training materials, evaluations, and post-event data.
- Contribute to business development efforts by preparing proposals, presentations, and customized client training communications.
- Analyze training and operational data using Excel to generate reports and performance insights.
- Support marketing and internal initiatives, including webinars, websites, and training-related communications.
- Bachelor’s degree required.
- 4–7 years of experience in administration, training coordination, operations, or client services roles.
- Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills, including proofreading and proposal writing abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with strong presentation design skills.
- Experience or familiarity with Salesforce and virtual training platforms (Adobe Connect, Zoom, Webex, Teams).
- Strong attention to detail and ability to ensure accuracy in documentation, scheduling, and data management.
- Ability to work independently while contributing effectively in a collaborative team environment.
- Strong problem-solving mindset with the ability to improve processes and implement efficiencies.
- Flexibility to work overtime or adjusted hours when required.
- Competitive salary based on location, experience, and qualifications.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- 401(k) retirement savings plan.
- Paid time off and additional company leave benefits.
- Annual merit-based increases and bonus eligibility.
- Remote-friendly work environment with flexibility.
- Professional development opportunities in a collaborative, growth-oriented culture.