Assistant Lodgekeeping Manager in Big Sky, Montana at Yellowstone Club
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Job Description
Purpose: The purpose of the Assistant Lodgekeeping Manager is to supervise and lead staff in the cleaning of all of Lodgekeeping areas on Yellowstone Club property, as well as to help oversee our Member Laundry Team and to perform office duties including but not limited to payroll, ordering, scheduling, and meeting with other departments.
Major Responsibilities
- Ensure that each Member, guest, and their families receive outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
- Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping & Lodgekeeping, or Human Resources immediately.
- Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment whenever possible.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Support the Lodgekeeping Manager with management and supervision of all Lodgekeeping and Laundry Supervisors, Laundry Attendants, Drivers, and Lodgekeepers on a daily basis.
- Assist with the directing, planning, and organization of team members to ensure the highest degree of Member/guest satisfaction.
- Assist in creating and maintaining a healthy and positive environment and a culture that promotes retention and internal growth of all team members through the Yellowstone Club vision and mission statement.
- Assist in building and maintaining strong relationships with all other departments to provide the highest level of expectations for our Members and guests.
- Interact with Members, guests, and their families with a cheerful and positive attitude, solve Member/guest problems and complaints in a proper manner while relaying details to management for follow-up.
- Establish a solid understanding of daily operations within Lodgekeeping and Member Laundry.
- Assist in preparing overall schedules for the teams ensuring all sections are covered when needed.
- Routinely inspect and evaluate conditions of facilities, equipment and furnishings and submit recommendations for painting, repair, replacement, or relocation to management.
- Assist in maintaining that all Lodgekeeping team members follow all departmental, club, and performance factors established in their respective job descriptions, including but not limited to productivity, safety standards, attendance, initiative, and uniforms.
Other Duties and Responsibilities
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization, punctuality/attendance and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members, guests, and staff at all times.
- Maintain a clean and neat appearance at all times.
- Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.
- Perform work in a safe and high-quality manner. Maintain a high level of attention to detail.
- Project a favorable image of Yellowstone Club to Members, guests, and staff at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
- May help coordinate maintenance and repair of Laundry and Lodgekeeping equipment; helps with submission of work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.
- Establish and monitor a safe working environment for staff, promoting a safe and secure facility for Members and guests.
- Help ensure proper OSHA and safety standards along with maintaining the proper MSDS (material safety data sheets) within the Lodgekeeping Department.
- Assist in the establishment of standards of operation for each area. Plan, develop, and conduct training for employees to ensure these standards are met.
- Assist in the establishment of monitoring control methods to ensure that budget objectives are met such as inventories, reviews of payroll, staff levels, and supply orders.
- Conduct and oversee regularly scheduled inspections to ensure completion and adherence to cleanliness and maintenance standards.
- Assist with managing the requests for new employees, interviewing, training, and ongoing development of the Lodgekeeping staff with an eye toward maximum employee satisfaction, retention, productivity, and Member/guest satisfaction.
- Conduct monthly/weekly meetings with all employees communicating pertinent information and notifying staff of upcoming events. Solicit feedback and provide written reviews to the Lodgekeeping Manager.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
- High school diploma, GED or vocational training or job-related course work.
- Proven experience using communication and organizational skills to accomplish goals.
- Previous resort or club Lodgekeeping/Housekeeping experience or equivalent.
- 1-2+ years of cleaning in a resort or club setting.
- Experience and ability to drive in demanding winter and mountainous conditions.
Experience/Education Preferred
- Undergraduate degree in Hospitality Management or a related field.
- Previous Lodgekeeping/Housekeeping leadership experience or equivalent.
Certificates & Licenses
- Valid US Driver’s License
Computer Skills
- Proficiency in basic technology including smartphones, computers, and email.
- Proficiency in Microsoft Office systems, including but not limited to Excel, Word, Outlook.
- Word processing & proofreading skills.
Language Ability
- Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
- Able to perform basic math calculations.
Reasoning Ability
- Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms, and to operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk, and/or hear. The employee is constantly required to use hands and fingers to handle, organize, or lift items. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations. The employee is regularly required to drive a company vehicle throughout the property or into town, sitting and paying attention to the road for several hours at a time, always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.