Billing Support Specialist - Revenue Cycle Management in Spokane, Washington at Volunteers of America Eastern Washington

Revenue Cycle Management | Spokane, WA
Regular Full-Time | Non-Exempt

At Volunteers of America Eastern Washington & Northern Idaho, our direct service teams support people every day. This role supports the people doing that work.

The Billing Support Specialist is part of the Revenue Cycle Management team and helps keep billing, insurance verification, authorization tracking, reimbursement readiness, and denial support workflows moving. This is not a direct participant-facing role. Instead, this position helps make sure the behind-the-scenes details are accurate, complete, and ready so our programs can continue serving the community.

This is a strong fit for someone who enjoys detail work, clean data, problem-solving, follow-up, and supporting a larger mission through strong administrative work. If you are the person who likes finding the missing piece, catching inconsistencies, and helping systems work better, this role may be a great fit.

In this role, you will support billing and reimbursement workflows by helping verify information, track details, identify issues, and communicate concerns to the right people.

This may include:

• Verifying insurance eligibility, Medicaid status, managed care enrollment, and payer coverage using ProviderOne and other payer systems.

• Reviewing participant demographic information, insurance records, and payer information for accuracy and completeness.

• Helping identify insurance discrepancies, coverage gaps, payer mismatches, eligibility concerns, and other issues that may impact reimbursement.

• Supporting authorization tracking, including authorization entry, timeline monitoring, and follow-up on authorization concerns.

• Assisting with denial management activities, including claim corrections, payer follow-up, troubleshooting, and resubmission support.

• Reviewing billing errors, authorization mismatches, insurance discrepancies, and workflow concerns that may contribute to denied or unpaid claims.

• Identifying recurring billing, insurance, authorization, or reimbursement trends and communicating concerns to Revenue Cycle leadership.

• Collaborating with Quality Assurance staff, Program QA Liaisons, operational leadership, and intake teams regarding reimbursement readiness and documentation concerns.

• Performing data entry, data validation, records review, and operational tracking related to billing and reimbursement support.

You may thrive in this role if you are organized, accurate, curious, and persistent.

This role is a good fit for someone who can manage multiple details without losing the bigger picture. You do not need to be the loudest person in the room. You do need to be someone who follows through, asks good questions, notices when something does not look right, and understands that clean administrative work directly supports strong program operations.

This is also a good fit for someone with experience in healthcare administration, insurance verification, medical billing support, behavioral health operations, payer systems, or administrative work that requires accuracy and follow-up.

This role supports programs serving people experiencing homelessness, behavioral health needs, poverty, and other barriers to stability. You will not be providing direct care or participant-facing services, but your work matters to the people we serve.

Billing and reimbursement work can be repetitive, detailed, and sometimes frustrating. Systems do not always match. Information may be missing. Claims may be denied. Payer rules may change. The right person for this role can stay steady through that, work through the details, and help move the process forward.

We are looking for someone who can:

• Stay organized while managing multiple workflows and competing priorities.

• Pay close attention to detail and accuracy.

• Follow processes while also noticing when something needs to be reviewed.

• Communicate clearly and professionally with internal teams.

• Maintain confidentiality and handle sensitive information appropriately.

• Use computer-based systems, payer portals, spreadsheets, and electronic records.

• Track details, follow up, and keep work moving without needing constant direction.

• Work well with Revenue Cycle leadership, QA staff, program teams, and operational leaders.

To be considered for this role, candidates must meet the following requirements:

• High school diploma or equivalent required.

• Minimum of one year of experience in healthcare administration, insurance verification, medical billing support, behavioral health operations, or related administrative support.

• Strong organizational skills, attention to detail, and ability to manage multiple workflows and operational priorities.

Helpful experience may include:

• Associate’s degree in healthcare administration, business administration, behavioral health, medical billing, or a related field.

• Experience with insurance eligibility systems, payer verification systems, Electronic Health Record systems, or billing support workflows.

• Experience using ProviderOne or similar payer systems.

• Experience supporting authorization tracking, denial management, claims correction, or reimbursement workflows.

• Experience working in a healthcare, behavioral health, nonprofit, or human services setting.

VOA offers a strong benefits package designed to support employees at work and outside of work, including:

• 8 paid holidays plus up to 5 discretionary holidays
• Free medical, dental, and vision insurance for eligible employees
• Free life insurance, long-term disability, and enhanced mental health benefits
• Paid sick leave, vacation, and floating holidays
• Aflac options
• 403(b) retirement plan
• Mileage reimbursement when applicable
• Ongoing training and professional development
• Public Service Loan Forgiveness eligible employer

At Volunteers of America Eastern Washington & Northern Idaho, every role supports the mission. Some roles are directly in front of the people we serve. Others keep the systems, records, billing, and workflows strong enough to continue that work.

The Billing Support Specialist helps protect the details that support our programs, our staff, and the long-term sustainability of services in the community.

If you are detail-oriented, dependable, and motivated by work that supports a larger purpose, we would love to hear from you.