Customer Service Master Data Specialist with French in MZ at Wella Company

ABOUT THE ROLE

The Customer Service Master Data Specialist supports the France Business Unit by ensuring accurate, timely, and customer-focused management of material, customer, and pricing master data used across Customer Service, Supply Chain, and Reporting processes. Good knowledge of French is essential for this role.

You will join the Master Data Team, a center of excellence that enables business growth through high-quality and reliable data. We support key business functions including Customer Service, Supply Chain, Sales, Finance, and Procurement through data operations, project management, and data governance.

This role is ideal for someone at the beginning of their professional career who is looking to further develop their analytical and data management skills in an international environment.

WHAT YOU WILL DO

• Maintain and update material, customer, and pricing master data in SAP ERP in line with established procedures and business requirements.
• Prepare data reports and analyses using SAP ERP, MS Excel, and other internal tools.
• Identify data inconsistencies and collaborate with team members to resolve issues and improve data quality.
• Contribute ideas for process improvements and support the implementation of approved solutions.
• Collaborate with the local Business Unit and the Master Data team to ensure timely and accurate data management.
• Create and maintain process documentation, work instructions, and other supporting materials.
• Support audit activities by gathering and providing required data and documentation.
• Assist the Master Data Project Management team by providing information related to master data processes and operations.
• Provide backup support for team members when needed, helping to ensure continuity of service across Business Units.

WHAT WE WANT YOU TO BRING ALONG

• At least 1 year of professional experience in customer service, supply chain, finance, data management, administration, or a similar operational environment.
• Good command of French (minimum B1/B2 level).
• Fluent English, both written and spoken.
• Good practical knowledge of MS Office, especially Excel.
• Experience working with SAP ERP or other business systems would be an advantage.
• Strong analytical skills and attention to detail, with the ability to identify data inconsistencies and draw logical conclusions.
• Growth mindset, with focus on solutions, improvements, and constant learning
• Ability to organize work effectively, manage priorities, and meet deadlines.
• Adaptability and resilience in a dynamic business environment.
• Strong communication and teamwork skills, with the ability to collaborate effectively with different stakeholders.
• Sense of ownership and responsibility for assigned tasks and deliverables.

WHAT WE OFFER

We care about growth, health, and wellbeing of our employees; therefore, our offer includes:

• Luxmed medical insurance: Employee basic package is covered by Wella, you can upgrade the package or extend it to your spouse or partner and kids
• Life insurance: basic option is paid by Wella, you can upgrade the package for you and your family
• Lunch card
• Multisport card
• Parking subsidy or public transportation refund – depending on your commuting style
• One additional day off to celebrate each full year of employment (capped at five days) 
• Birthday as a holiday: celebrate with your loved ones!
• End-of-the-year gift, spring celebrations
• Bonus for life-time occasions (e.g., giving birth to a child, marriage)
• Attractive referral bonus for recommending talents to work at Wella
• State-of-the-art workspace, collaborative areas, cool events, and gatherings
• Occasional samples of our products to enjoy
• Access to discounts on our products in Wella and ghd online shops

WHO WE ARE

Together, WE enable individuals to look, feel, and be their true selves.

Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company, please visit www.wellacompany.com and https://www.wellacompany.com/about-us.

EEO OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Español - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo