Collections and Administrative Specialist in Concord, Ontario at Atta Elevators
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Job Description
THE COMPANY
ATTA Elevators provides commercial elevator maintenance, modernization, and new installation services for local and national clients. We believe in partnerships and clear, transparent communication with both our external and internal customers.
ATTA Elevators is part of the rapidly expanding ATTA group of companies which is one of the fastest growing independent elevator companies in North America. ATTA Elevators has offices spanning across both Canada and the USA.
Our business is based on class-leading customer service, and we require top-tier talent that can handle the stresses of exponential growth while still delivering a legendary customer experience.
THE POSITION
We are seeking a highly skilled and motivated Collections and Admin Specialist to manage day-to-day collection activities in a dynamic and fast-paced corporate environment.
Reporting to the Controller, the ideal candidate will have strong B2B collections experience, excellent communication skills, and a hands-on approach to managing customer accounts.
This is an on-site position based in Concord, Ontario. The role requires a strong understanding of customer ledgers and accounts receivable processes across multiple Canadian and U.S. legal entities.
DUTIES & RESPONSIBILITIES:
- Manage day-to-day collections and outstanding accounts receivable across multiple Canadian and U.S. legal entities.
- Review AR aging regularly, prioritize high-value and overdue accounts, and proactively follow up with customers by phone and email to secure payment commitments.
- Maintain accurate collection notes and provide weekly updates on expected payments, overdue balances, disputed invoices, and accounts requiring escalation.
- Work closely with Billing, Operations, Project Managers, and Service teams to resolve invoice disputes, purchase order issues, missing documentation, and other matters delaying payment.
- Monitor invoices submitted through customer portals and follow up on rejected, pending approval, or unpaid invoices to ensure timely processing and collection.
- Reconcile customer accounts and investigate discrepancies, including short payments, deductions, unapplied payments, and other account differences.
- Monitor customer payment trends and credit risk, escalate significantly overdue accounts to management, and support the Controller with AR reporting and continuous improvement of collection processes.
- Take ownership of vendor portals, including maintaining company profiles, monitoring requests, and ensuring information remains accurate and up to date.
- Coordinate and upload requested company documentation through vendor portals, including certificates of insurance, W-9/W-8 forms, banking information, licenses, and other compliance documents.
QUALIFICATIONS & SKILL REQUIREMENTS:
- Degree or diploma in Accounting, Finance, Business Administration, or a related field, with 5–7 years of B2B collections experience.
- Strong communication, negotiation, analytical, and organizational skills with the ability to manage high-volume collections.
- Proficiency in Microsoft Office; experience with Microsoft Dynamics 365 Business Central is an asset.
How to apply
Please submit your resume with confidence.
We thank all applicants for applying; however, only those candidates selected for an interview will be contacted.
*No agencies please*