Assistant, Order Management in Cypress, California at Hybrid Promtions LLC

Hybrid’s humble beginnings started in 1997 in the back of a print shop designing, selling, and printing tee shirts. Today, Hybrid is a global apparel industry powerhouse in brand and licensing management. Hybrid provides its expertise and fully vertical operations capability – design, merchandising, development, sourcing, production, and distribution – to a broad suite of branded, licensed, generic, and private label partners. Hybrid’s full-service apparel design and manufacturing expertise extends across the apparel category, including knits, woven tops, bottoms, tees, and accessories.

As our organization has evolved, so has our philosophy of doing business. We have made concerted efforts to remove ourselves from the antiquated approach of other apparel manufacturers and doing things differently has been our focus. We are building a company ethos that breeds innovation, collaboration, integrity and excellence in customer service.

What is my role?

Responsible for the timely, accurate and compliant execution of production order coordination activities to ensure that customer requirements are met and orders ship on time.

• Work closely with PPAM for hand-over of orders.
• Maintain strong understanding of customer floor-ready requirements & compliance.
• Process Sales orders in the business system within 24 hours of receipt
• Review cost sheet/worksheet for accuracy.
• Confirm entry of blanks info & contractor assignment in Unity.
• Create Sales Order & Cut Ticket in AS400.
• Issue packing instructions for all orders.
• Pick & pack orders & supply contractors with pack slips & ship labels.
• Manage open order profile daily; update systems for date, order status and/or revisions as required.
• Keep PPAM & Sales advised of all issues effecting delivery.
• Understands & follows up on current production orders/programs from beginning to end, ensuring customer dates are achieved – working to resolve any issues or challenges.
• Coordinate & collaborate with Production Managers & Import Team for shipment statuses.
• Advise Production & Purchasing Departments of changes affecting production progress.
• Assign customer UPC’s, if applicable.
• Enter item numbers/complete Item Set Ups in customer website, if applicable.
• EDI duties may include item translations, editing incoming PO’s for accuracy & posting, if applicable.
• Submit routing request info prior to routing window requirements to Traffic Department, & confirm routing completed within routing window.
• Systemically pack orders in customers systems for pick & pack orders, when applicable.
• Understand & operate in customer portals, if applicable.
• Utilize reporting tools to ensure on-time deliveries:
• AS400 Open Order Report
• Unity Production Report
• Daily Shipping Report
• EDI Report
• Pick Ticket Report
• Packing Detail Report
• Partnership with PPAM on monthly Order Confidence report, to applicable SBU’s.
• Maintain count sheets/balance sheets, if applicable.
• Research & follow up on accounts charge backs.
• Other duties including occasional travel may be assigned in accordance with company needs.

What You’ll Need

• Minimum 2 years-experience in sales order & EDI processing & customer service.
• Working knowledge of AS400 preferred.
• Familiar with domestic apparel production processes.
• Proficient with Microsoft Office Applications (Word, Excel Outlook). Computer comfort as all tasks are done on various internal programs.
• Excellent attention to detail & organizational skills.
• Fast learning abilities.
• Must be able to adapt well to change.
• Ability to work productively in a hectic environment and with tight deadlines.
• Ability to efficiently juggle multiple tasks simultaneously with competing priorities.
• Must be self-motivated and comfortable working independently on projects with minimal supervision, but also able to work effectively in a collaborative team environment.
• This position must push for results and constantly follow up with others.
• Self-starter with excellent verbal and written communication skills.

Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.