Housekeeping Supervisor in Provo, Utah at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

Position Summary:

The Housekeeping Supervisor is responsible for leading, training, and supervising the housekeeping team to ensure the cleanliness, safety, and overall appearance of all guest rooms, public areas, and back-of-house areas in accordance with Generation Hospitality Group standards. This role ensures operational excellence, guest satisfaction, and a positive, productive team environment.

Key Responsibilities:

• Supervise daily housekeeping operations including room assignments, inspections, and follow-up tasks.
• Inspect guest rooms, hallways, lobbies, restrooms, and public areas to ensure cleanliness standards are met.
• Ensure compliance with safety, sanitation, and cleanliness standards as per Generation Hospitality policies and brand guidelines.
• Provide training, coaching, and performance feedback to housekeeping staff.
• Monitor and manage inventory of linen, cleaning supplies, and amenities; assist in ordering as necessary.
• Coordinate with front desk and maintenance departments to ensure timely room readiness and guest satisfaction.
• Address guest complaints or requests promptly and professionally.
• Maintain accurate records of staff attendance, room status, inspections, and maintenance needs.
• Report any safety hazards, maintenance issues, or equipment malfunctions to the appropriate department.

Qualifications:

• High school diploma or equivalent required; hospitality or housekeeping certifications a plus.
• Proficient in using housekeeping management software and Microsoft Office.
• Ability to communicate effectively in English, both written and verbal; bilingual abilities a plus.
• Must be able to work flexible hours, including weekends and holidays.
• Ability to lift, push, and pull up to 50 lbs., and stand/walk for extended period

Working Conditions:

• Work is performed in hotel guest rooms, public areas, laundry, and office settings.
• Exposure to cleaning chemicals, varying temperatures, and occasional noise.