Customer Success Coordinator in Brazil at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Coordinator based in Brazil.

This remote role is an opportunity to combine your passion for English teaching with customer success and relationship management. You will act as a key point of contact for learners, helping them navigate their learning journey and achieve meaningful results. The position combines onboarding, ongoing support, problem-solving, and proactive customer engagement. You will collaborate with different teams to improve processes and elevate the learner experience. The role also involves analyzing customer feedback and usage to identify opportunities for improvement and growth. It is well suited to a self-directed professional who enjoys helping people, communicating in English, and working in a dynamic international environment.

• Serve as the primary point of contact for customers, building trusted relationships through responsive, clear, and effective communication.

• Understand learner needs and proactively provide solutions, recommendations, and guidance to improve their overall experience.

• Onboard new learners and guide them through available services, ensuring a smooth and successful implementation.

• Provide ongoing customer support, troubleshoot issues, and resolve concerns efficiently.

• Collaborate with cross-functional teams to improve processes and strengthen the overall learner experience.

• Monitor customer usage and performance to identify opportunities for engagement, upselling, and cross-selling.

• Collect and analyze customer feedback, sharing actionable insights that can contribute to product and service improvements.

• Stay informed about industry trends and customer success best practices, contributing ideas and knowledge to continuously improve team strategies.

• Bachelor's degree in Teaching or a related educational field.

• At least 2 years of experience teaching English; previous experience in customer success or account management is an advantage.

• Fluent English proficiency, both written and spoken.

• Strong communication and interpersonal skills, with the ability to establish rapport and build trust with customers.

• Excellent problem-solving and critical-thinking abilities, with a customer-oriented approach.

• Ability to work independently, prioritize effectively, and manage multiple responsibilities in a remote environment.

• Proactive, organized, adaptable, and comfortable collaborating with a diverse, distributed team.

• Genuine interest in supporting learners and helping customers achieve their goals.

• Competitive compensation of US$700–850 per month.

• Fully remote position based in Brazil.

• Flexible work-from-home environment.

• Contractor arrangement.

• Opportunity to work with a dynamic and diverse international team.

• Opportunity to combine expertise in English teaching with customer success and relationship management.

• Meaningful opportunity to contribute to customer outcomes and the improvement of learning experiences.