Food & Beverage Coordinator in Santa Cruz, California at La Bahia Resort and Spa

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Food & Beverage Supervisor is a professional with strong leadership skills, exceptional attention to detail, and a passion for creating memorable dining experiences. This role is essential in maintaining our high standards of excellence and guest service while overseeing daily operations across our restaurant, bar, room service, and pool deck. By delivering impeccable service, the Food & Beverage Supervisor will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

F&B Operations & Communication

• Monitor and respond to emails related to F&B operations, marketing, reservations, guest requests, vendors, and internal communications, including monitoring and responding to tides@labahiahotel.com.
• Supervise and support the host team by providing direction, answering questions, and assisting with reservation-related situations and established procedures.
• Communicate regularly with F&B leadership, outlet managers, hosts, Culinary, Sales & Marketing, and other departments regarding operational priorities, guest needs, and upcoming initiatives.
• Follow up with vendors, technology partners, print vendors, and outside contacts regarding ongoing projects, questions, and operational needs.

Guest, Reservation & Private Dining Management

• Monitor and respond to guest and reservation inquiries throughout the day, including large parties, private dining, special occasions, dietary restrictions, allergies, and general guest questions.
• Manage OpenTable reservations and availability throughout the day, including monitoring reservation pacing, adjusting availability and holds based on operational needs, and assisting with reservation issues.
• Manage large-party inquiries from initial contact through confirmation, including determining the best outlet or seating configuration, communicating limitations, securing the reservation, documenting guest information, and coordinating with Culinary and Operations.
• Manage all private dining leads from initial inquiry through completion of the event, including guest follow-up, availability, event details, contracts, required information and payments, setup, operational communication, and guest experience.
• Add and manage guest notes and special occasion information to help personalize the guest experience.
• Whenever possible, collect the guest’s full name and phone number and enter the information into OpenTable to support personalization across the property and other restaurants using OpenTable.
• Review and respond to guest reviews and feedback across OpenTable, Yelp, Google, and TripAdvisor.

Menus, Marketing & Guest-Facing Materials

• Monitor and update menus, pricing, descriptions, and other guest-facing information as needed.
• Create and update marketing materials, menus, signage, promotional materials, and other F&B collateral in Canva.
• Coordinate with the Marketing Manager regarding F&B marketing emails, social media content, photography, promotional materials, and distribution.
• Coordinate menu and collateral printing with vendors, including submitting approved files, confirming specifications, and managing print timelines.
• Support F&B initiatives, outlet launches, promotions, events, and other operational or marketing projects.

Technology & Systems Support

• Monitor Canary and online ordering platforms to ensure menus, pricing, outlet information, and ordering functionality are accurate and operational.
• Troubleshoot and follow up on issues involving Canary, Oracle Simphony/MICROS, OpenTable, Revinate, QR codes, and other F&B technology. (Only in relation to menus and marketing)
• Coordinate with technology support teams and vendors when issues require additional troubleshooting or system changes.

Important Reservation Procedures

• Low Tide/High Tide comfortably accommodates approximately 12 guests; larger parties should be referred to S&M first. We may accommodate, however, it may require separate table. Parties of 12 or more are required to compete and submit a pre-order form 48 hrs in advanced of their reservation time.
• High Tide’s Private Dining Room has a $1800 F&B minimum and accommodates up to 12 guests.
• High Tide parties of 7 or more generally require the prix fixe menu.
• Larger groups may require a full buyout or use of the High Tide dining room when it is closed, depending on the date, availability, and operational needs.
• Hosts should not take credit card information over the phone. The Canary credit card authorization form or OpenTable secure link should be used instead.
• Hosts should not confirm large-party reservations without manager approval.

2. Weekly / Recurring Responsibilities

Reporting & Guest Feedback

• Prepare and distribute guest review reports to F&B and Culinary teams to provide visibility into guest feedback, recurring themes, and opportunities for improvement.
• Review guest feedback for recurring trends and identify potential operational or guest-experience opportunities.

Upcoming Business & F&B Planning

• Review upcoming reservations, large parties, private dining bookings, and events to ensure appropriate planning and communication.
• Review upcoming F&B events and initiatives and ensure marketing, menu, reservation, and operational details are in place.
• Review upcoming menu changes, outlet launches, promotions, and other F&B initiatives.
• Communicate relevant updates, deadlines, and reminders to F&B leadership and the appropriate teams.

Sales & Marketing Coordination

• Complete F&B/Sales & Marketing intake forms accurately and by required deadlines, providing event, promotion, menu, pricing, and operational details needed for marketing execution.
• For holiday and seasonal F&B initiatives, ensure menus, promotional materials, event details, pricing, and supporting information are completed and submitted with the required Sales & Marketing intake form by the established deadline.
• Coordinate with Sales & Marketing on questions, revisions, photography, social content, event listings, promotional materials, and other marketing needs following submission.
• Attend monthly corporate marketing calls and biweekly in-person marketing meetings.

Inventory, Menus & Materials

• Manage F&B uniform inventory and ordering, including maintaining inventory levels, organizing available uniforms by outlet and size, identifying shortages, and coordinating orders for new and existing staff.
• Manage F&B menu and menu-paper inventory and ordering, including maintaining inventory levels and ordering printed menus or menu paper as needed.
• Maintain and update menus across relevant guest-facing platforms and ensure pricing is consistent between menus, online ordering platforms, and POS.
• Maintain and update SharePoint collateral as needed and ensure current versions are available to the appropriate teams.

Systems & Platform Maintenance

• Review Canary menus and online ordering functionality.
• Assist with Micros/Oracle Cleanup and general Maintenance
• Monitor outstanding technology and integration issues and follow up with support teams or vendors.
• Review OpenTable and other F&B platforms for accuracy and functionality as part of ongoing operational maintenance.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2/3) years or more minimum of supervisory experience in food and beverage operations, preferably in luxury hospitality
• Endurance to stand for long periods and walk moderate distances.
• Proficiency in property management systems preferred (Microsoft Office, POS system, OpenTable, etc.)
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our F&B team at La Bahia Hotel.