Main Service Technician in Wilmington, North Carolina at Parkway of Wilmington

The Main Technician is a core member of the Subaru service team at Wilmington Auto Group, responsible for diagnosing and repairing customer vehicles to Subaru factory standards. Reporting to the Service Manager, this role performs maintenance, advanced diagnostics, and repairs on Subaru vehicles, including Boxer engines, Symmetrical AWD, and EyeSight driver-assist systems, with a focus on quality, efficiency, and first-time-fix performance.

This role requires a skilled, self-directed technician who takes pride in accurate work, communicates clearly with advisors, and contributes to a safe, productive shop and a positive customer experience.

Diagnosis & Repair

• Diagnose mechanical, electrical, and drivability concerns using Subaru diagnostic tools, software, and technical service information.

• Perform complex repairs, including engine, transmission, drivetrain, suspension, brake, and electrical system repairs.

• Perform scheduled maintenance and multi-point inspections in accordance with Subaru service schedules.

• Complete warranty, recall, and technical service bulletin repairs to manufacturer procedures.

• Verify repairs through road tests and post-repair quality checks to achieve first-time fix.

Documentation & Communication

• Accurately document concerns, causes, and corrections on repair orders, including warranty-ready documentation.

• Communicate findings, recommended repairs, and time needs clearly to service advisors.

• Notify management promptly of additional repairs needed, parts issues, or problems that could affect quality or the promised time.

• Check parts against the repair order and confirm correct parts are ordered and received.

Productivity & Quality

• Meet or exceed targets for productivity, efficiency, and quality, including a low comeback rate.

• Manage work assignments and flagged hours efficiently, escalating delays or extra work needs to the Service Manager.

• Take ownership of repeat repairs and comebacks and resolve them promptly.

Training, Safety & Compliance

• Complete required Subaru training and maintain ASE and Subaru certifications to advance through certification levels.

• Follow OSHA, environmental, and dealership safety requirements, including lift safety, Lockout/Tagout, and proper handling and disposal of fluids and hazardous materials.

• Wear required personal protective equipment and comply with OSHA Right-to-Know and applicable hazardous waste regulations, reporting deviations to management.

• Maintain a clean, organized work bay and care for tools, equipment, and customer vehicles.

• Cooperate with and support other personnel; mentor lube technicians, apprentices, and newer technicians as needed.

• Perform other tasks as assigned.

Advanced diagnostics; technical accuracy and quality; productivity and time management; Subaru product knowledge; communication and teamwork; safety awareness; commitment to continuous learning.

Performance is evaluated on efficiency and productivity, comeback and first-time-fix rate, repair order documentation accuracy, adherence to safety standards, contribution to customer satisfaction (CSI), and progress on Subaru and ASE certification.

At Wilmington Auto Group, our employees are the foundation of our success. This role offers the opportunity to work on Subaru vehicles with Parkway-paid Subaru Technical Training and NC Safety/Emissions Inspector certification, advance through Subaru and ASE certification levels, and grow a career in a supportive, team-oriented service department.

Wilmington Auto Group is an Equal Opportunity Employer committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Required

• High school diploma or GED; automotive technical school training preferred.

• 3+ years of experience as a main line automotive technician in a dealership or comparable repair environment.

• Working knowledge of diagnostics, electrical systems, engine performance, brakes, steering, and suspension.

• Willingness to pursue ASE and Subaru certifications, including Master Technician status.

• Own tools and equipment appropriate for main line work, or ability to acquire them per dealership tool policy.

• Valid driver's license with an acceptable driving record for road tests.

• Ability to read and follow technical service information and repair procedures.

Preferred

• Prior experience on Subaru vehicles, including Boxer engines, Symmetrical AWD, and EyeSight systems.

• Completed Subaru Technical Curriculum training and Subaru certification levels, or commitment to complete them.

• ASE certification in multiple areas; ASE Master Technician certification (A1 through A8) a plus.

• Experience with dealership management and technician time-tracking systems.

• North Carolina Safety/Emissions Inspector certification, or willingness to obtain it.

• Reading, math, and reasoning skills to interpret technical manuals, wiring diagrams, and repair instructions, calculate measurements and tolerances, and solve practical problems with limited standardization.

Technicians are expected to advance through the Subaru Technical Curriculum and certification levels and to pursue ASE certifications (A1 through A8) toward ASE Master Technician and Subaru Master or Senior Master status. Parkway will cover the cost of Subaru Technical Training and will pay for technicians to become certified as North Carolina Safety/Emissions Inspectors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Work is performed in a service shop environment with exposure to noise, fluids, fumes, and varying temperatures. Must be able to stand, bend, kneel, and work overhead for extended periods, lift and carry up to 50 pounds, and safely operate lifts, diagnostic equipment, and vehicles. Must be able to road test customer vehicles. Schedule may include occasional extended hours or Saturdays based on workload.

Within the first 90 days, the successful candidate will have learned the dealership's shop workflow and systems, met productivity and quality expectations, and begun or continued Subaru training. Within the first year, the successful candidate will have a consistent record of strong efficiency, low comebacks, and earned Subaru and ASE certification advancement.