Service Advisor in Calumet, Illinois at Advantage Toyota of River Oaks

• Ensure that customers receive prompt, courteous, and effective service.
• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries, whether phone, text, email, or in person, to assure customer satisfaction.
• Educate customers on products and services which would generate additional sales for the department.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain CSI scores at or above company standards.
• Oversee warranty claims.
• Ensure compliance with company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and fosters positive employee relations.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer (Show customer store amenities, keep customer informed of work in progress, cater to customer needs and/or concerns, etc.).

· Must be a top performer willing to go above and beyond for customers

· Outstanding in sales and follow through

· Must have at least 1 year experience in automobile service write ups

· Self-motivated, organized and driven to succeed

· Must possess valid driver's license