Customer Service Representative, Call Center in Minneapolis, Minnesota at Standard Heating & Air Conditioning Inc

We are seeking an experienced, full-time, in-office, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we’re known for.

We provide extensive training, competitive pay, eight holidays, paid time off, free parking, comprehensive health insurance, and a generous retirement plan match!

Essential Duties and Responsibilities:

• Answer inbound customer calls & reply to inquiries via phone/text/email.
• Promote products, services, & preventive maintenance plans.
• Schedule routine & demand calls for service, maintenance, & sales appointments.
• Interface with call center technology to include CRM, Microsoft platforms, and other automated customer service tools.
• Make outbound calls to customers as needed.
• Document customer concerns & resolution.
• Efficiently route & dispatch on-call Service Technicians as needed.
• Assist with customer mailings & related projects.
• Other duties as assigned.
• Scheduled first shift, M-F, in-office, with rotating Saturday mornings

• High personal integrity and desire to serve others
• High school diploma/GED required (college experience or degree a plus)
• 2+ years of customer service or call center experience
• Strong verbal and written communication skills
• Dependable, patient, and compassionate personality
• Self-motivated with strong organizational ability
• Strong computer and data entry skills, to include Word, Excel, and Outlook
• Multi-lingual ability preferred!

Standard Heating, serving the Twin Cities for over 96 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!